Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Bradley

Lithia,FL

Summary

Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.

Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.

Overview

17
17
years of professional experience

Work History

Call Center Representative

Concentrix
10.2017 - Current
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.

CNA Supervisor

Sunrise Senior Living
02.2008 - 03.2016
  • Managed scheduling, training, and supervision of CNA staff for efficient shift coverage.
  • Maintained high standards of care by ensuring compliance with state and federal regulations.
  • Improved patient care by implementing new protocols and procedures for CNA team members.
  • Developed strong relationships with patients and their families to foster trust and understanding of treatment plans.
  • Implemented ongoing professional development opportunities for CNA staff, leading to improved skills and knowledge.
  • Increased overall patient satisfaction through diligent monitoring of CNAs'' adherence to best practices.

Education

Some College (No Degree) - Basic

Hillsborough Community College
Tampa, FL

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Verbal and written communication
  • Resolving issues
  • Inbound phone calls
  • Communicating with clients

Timeline

Call Center Representative

Concentrix
10.2017 - Current

CNA Supervisor

Sunrise Senior Living
02.2008 - 03.2016

Some College (No Degree) - Basic

Hillsborough Community College

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