Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced office and at home environments for over 10 years. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Hi, I’m
ALICIA BRAMWELL
Administrative Assistant
Alpharetta,United States
Summary
Overview
10
years of professional experience
1
Certification
Work History
ACCREDOAlpharetta, GA
ELIGIBILITY REP
11.2022 - Current
Job overview
- Entered client information and files into databases for further review and tracking.
- Explained reasons behind balances and recommended further action.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Maintained accurate records of all interactions with clients.
- Made Outgoing phone calls and emails to provide information and collect payment resulting in effective business correspondence.
GEORGIA OB/GYNAtlanta, GA
MEDICAL/ADMINISTRATIVE ASSISTANT
08.2021 - 10.2022
Job overview
- Labeled and completed lab requisitions using ICD and CPT coding.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Assisted back office patient processes to reduce office wait times.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Documented notes during patient visits in ATHENA.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
THE PHYSICIANS SPINE AND REHABAtlanta, GA
ADMINISTRATIVE ASSISTANT
11.2019 - 07.2021
Job overview
- Managed account receivables to maintain payments within net terms.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Scheduled and confirmed patient appointments and consultations in Eclinical Works.
- Determined estimated self-pay portion by calculating charges, co-insurance and deductibles via Availity.
NEW ENGLAND ORTHOPEDIC SPINE SURGERYChestnut Hill, MA
EXECUTIVE ASSISTANT
06.2017 - 10.2019
Job overview
- Answered telephone calls from customers or clients providing assistance where necessary.
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for the chief of Spine Surgery
Education
SALTER COLLEGE
CERTIFICATE OF MEDICAL ASSISTING
04.2013
University Overview
EMK ACADEMY FOR HEALTH CAREERS
HIGH SCHOOL DIPLOMA
06.2006
University Overview
Skills
- Professional and Courteous
- Multitasking and Time Management
- Schedule Management
- Ease with Computers and Technology
- Electronic Records Management (Athena, ECW, Epic)
- Insurance Eligibility and Benefits (Availity)
- Proficiency in Avality,Althena, ECW, Epic
- Microsoft Office
- Appointment Scheduling
Certification
- Certified Medical Assistant
References
References
References available upon request.Timeline
ELIGIBILITY REP
ACCREDO
11.2022 - Current
MEDICAL/ADMINISTRATIVE ASSISTANT
GEORGIA OB/GYN
08.2021 - 10.2022
ADMINISTRATIVE ASSISTANT
THE PHYSICIANS SPINE AND REHAB
11.2019 - 07.2021
EXECUTIVE ASSISTANT
NEW ENGLAND ORTHOPEDIC SPINE SURGERY
06.2017 - 10.2019
SALTER COLLEGE
CERTIFICATE OF MEDICAL ASSISTING
EMK ACADEMY FOR HEALTH CAREERS
HIGH SCHOOL DIPLOMA