Alicia Brooker
Cheltenham
Summary
Dynamic Project Manager with a proven track record at Independence Blue Cross, excelling in cross-functional collaboration and risk assessment. Successfully led diverse teams to deliver impactful healthcare projects on time and within budget, enhancing client relationships and driving performance improvement. Skilled in data analysis and effective communication, ensuring project success and stakeholder satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Project Manager
Independence Blue Cross
Philadelphia
06.2024 - Current
- Led cross-functional teams to implement healthcare projects efficiently.
- Facilitated stakeholder meetings to gather requirements and provide updates.
- Managed project budgets and resource allocation for optimal efficiency.
- Coordinated risk assessments to identify and mitigate project challenges.
- Built and established strong partnerships with teams, vendors and contractors.
- Collaborated closely with senior management on long-term strategic planning initiatives related to projects in development or execution stages.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Communicated effectively with stakeholders to ensure project goals are met on time and within budget.
- Focused on project monitoring and management by developing forecasts and tracking expenses.
Learning Consultant
Independence Blue Cross
Philadelphia
07.2022 - 05.2024
- Managed a total of 24 projects to date in the first quarter of 2024, ranging from small-scale initiatives to large-scale implementations.
- Manage and execute learning projects from initiation to successful implementation, meeting all project deliverables within budget and timeline parameters.
- Lead cross-functional project teams, effectively coordinating resources, facilitating communication, and ensuring alignment with project goals and objectives.
- Establish and maintain strong relationships with clients, acting as a trusted advisor, and providing expert guidance on learning and development strategies.
- Demonstrate strong communication and negotiation skills, effectively managing stakeholder expectations, and ensuring project success.
- Collaborate with stakeholders to define project scope, objectives, and deliverables.
- Design and develop comprehensive learning solutions tailored to client needs, utilizing a variety of instructional methodologies and technologies.
- Conduct needs assessments to identify learning gaps and define project requirements, resulting in targeted, impactful learning interventions.
- Utilize project management methodologies and tools to create detailed project plans, track progress, and manage risks and issues.
- Evaluate and measure the effectiveness of learning interventions, analyzing data, and feedback to continuously improve learning solutions.
Sr. Learning Implementation Specialist
Independence Blue Cross
Philadelphia
12.2017 - 07.2022
- Collaborated with cross functional partners and stakeholders to support various programs, processes, or initiatives.
- Facilitated project meetings to track deliverables, report progress, and mitigate risk. Monitored and communicate the status of work in progress, alert stakeholders to potential risks and conflicts.
- Worked collaboratively with business area leaders / Associate Communications to craft key messages and communication plans to support large-scale initiatives.
- Created and executed program maintenance schedules and plans for continuous enhancement. Define, document, and manage the full project lifecycle.
- Designed, built, and launched a MS SharePoint based resource center for new hire participants, streamlining the virtual trainer/participant experience.
- Liaised with client to conduct needs assessment and identify areas of opportunity.
- Maintained a commitment to our key performance indicators (KPIs) around accuracy, responsiveness, and completeness.
- Prepared and modified delivery setting to ensure environment is conducive to learning. Facilitated classroom and virtual learning aligned with learning materials.
- Experience in managing onboarding operations, recruiting support, talent acquisition.
Business Systems Specialist
AmeriHealth Administrators
Philadelphia
01.2015 - 12.2017
- Participated in system enhancements, modifications, and upgrades to ensure the curricula were updated through UAT testing.
- Collected data on process control statistics to discover potential improvements to process capabilities.
- Collaborated with stakeholders to enhance HealthRules Manager and Designer system utilization and efficiency by customizing business processes.
- Troubleshot and identified the root causes of system errors, and recommended preliminary solutions by creating Desk Level Procedures, presentations, and training sessions.
- Assisted in the development of user system documentation. Performed initial investigation, evaluation, and documentation of system design findings.
Education
Bachelor of Arts - English
Pennsylvania State University
University Park, PA12.2006
Skills
- Project management
- Cross-functional collaboration
- Client rapport building
- Performance improvement
- Effective customer communication
- Data analysis
- Risk assessment
- Change impact analysis
Certification
- ATD Certified Master Trainer (March 2019)
- ATD Virtual Training Certification (February 2020)
- ATD Master Coach (November 2019)
- Ulysses Learning (ServiceMentor & Coaching Mentor)
AREAS OF EXPERTISE
- Project Support: Experienced in providing support for project planning, managing project timelines, and ensuring deliverables are on track in partnership with Accenture and vendor teams.
- Systems Knowledge: Proficient in utilizing MS Project to facilitate project management processes and enhance team collaboration.
- Proficient knowledge & understanding of NextGen systems/applications.
- Project Domains: Specialized expertise in managing NextGen projects for Consumer and Group Migrations for Call Center Market Segments AHA/IA, Government Markets, and Commercial, in addition to, Client Setup & Implementation.
Timeline
Project Manager
Independence Blue Cross
06.2024 - Current
Learning Consultant
Independence Blue Cross
07.2022 - 05.2024
Sr. Learning Implementation Specialist
Independence Blue Cross
12.2017 - 07.2022
Business Systems Specialist
AmeriHealth Administrators
01.2015 - 12.2017
Bachelor of Arts - English
Pennsylvania State University
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