ALICIA BROOKS-HAITH
Siler City,NC
Summary
Highly motivated and dedicated banking professional with over 25 years of experience, providing excellent customer service and high-quality financial offerings to consumers seeking advancement within the company.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Financial Crimes Analyst I
First Citizens Bank
07.2024 - Current
- Partners on the investigation of high risk situations with both internal business units and external entities Provides research and case information to assist with complex investigations: Identifies internal control breakdowns related to risk incidents, and takes decisive action to prevent further. risks and coordinate prompt recovery of losses.
- Sources, compiles, and analyzes data from both formal and informal channels. Analyzes bank systems, vendor applications, and internal reports to identify high risks situations. Utilized seemingly unrelated research to find common denominators.
- Maintains a strong knowledge of Bank operations, regulations, and systems in order to recognize fraud of policy violations. Creates reports, case summaries, and spreadsheets to assist in investigations. Forms mutually beneficial partnerships with internal departments, law enforcement agencies, financial institutions and other entities. Ensures compliance throughout all activities with banking regulations.
- Communicates investigation results and internal control breakdowns to management business units, clients, and other interested parties. Contacts associates and clients directly to obtain information and convey investigative findings. Maintains confidentiality when addressing associate-related on highly sensitive issues.
Senior Operational Service Supervisor
First Citizens Bank
08.2021 - 07.2024
- Comply with all regulations, bank policies, procedures, and delegated authorities to manage risk related to credit, operational, reputational, regulatory, and legal aspects of personal interactions, customer transactions and financial exposures
- Listen attentively and ask insightful questions to understand customer needs and preferences; and take prompt actions to address immediate needs
- Manage performance and personnel functions for a team, ensuring operational soundness while executing on a plan to deliver results that create value for the customer and meet the financial expectations of the bank
- Drive accountability to role expectations, responsibilities, and authorities, providing one on one feedback and coaching that supports associate development and achievement of results
Operational Services Supervisor
First Citizens Bank
10.2006 - 08.2021
- Responsible for management of multiple branches - managing team of service line associates, process transactions and other customer service requests
- Facilitates customer awareness and education of bank capabilities, tools, and resources
- Foster collaborative partnerships that deliver value for customers, prospects, and colleagues
- Comply with all regulations, bank policies, procedures, and delegated authorities to manage risk related to credit, operational, reputational, regulatory, and legal aspects of personal interactions, customer transactions and financial exposures
- Perform general office management duties as assigned to ensure operational efficiency
- Manage performance and personal functions for a team to ensure operational soundness while executing on a plan to deliver expectations of the bank
BSA/Office Risk Analyst
First Citizens Bank
01.2017 - 09.2017
- Investigates unusual activity which may include flagged transactions or blocked communications
- Evaluates documentation, processes, and transactions for unusual activity
- Responsible for sourcing and examining documentation associated with business activities
- Maintains knowledge of laws, regulations, procedures, and policies that affect the assigned business area
- Identifies discrepancies and sources missing information through direct contact of the client, vendor, or external agency
Assistant Manager
First Union/Wachovia
06.2000 - 01.2006
- Assists manager in efforts to reach profit, performance, and customer service goals
- Oversees banking services, especially customer service, to ensure excellence; contacts or assists customers and prospective customers
- Reviews and manages staffing procedures, ensuring that staff assignments and responsibilities are reasonable, and that salary structure is equitable
- Works to meet branch performance standards including operating loss control, bank secrecy, and compliance with policies and procedures
Teller Supervisor
First Union/Wachovia
01.1994 - 06.2000
- Ensured branch teller difference and controllable loss standards are achieved by the teller line staff
- Provided guidance and training as necessary to ensure minimum performance standards are achieved
- Recognizes and reacts to cross-selling opportunities; participates in bank campaigns; responsible for achieving individual referral goals as well as branch goals
- Receives checks and cash for deposit in savings and checking accounts, verifies deposit amounts, examines checks for endorsement and negotiability and enters transactions into bank records
Education
Bachelor in Business Administration -
Fayetteville State University
High School Diploma -
Norwood High School
Skills
- Leadership
- Bank Operations
- Report Presentation
- Fast pace/deadline driven professional
Certification
NC PUBLIC NOTARY
Timeline
Financial Crimes Analyst I
First Citizens Bank
07.2024 - Current
Senior Operational Service Supervisor
First Citizens Bank
08.2021 - 07.2024
BSA/Office Risk Analyst
First Citizens Bank
01.2017 - 09.2017
Operational Services Supervisor
First Citizens Bank
10.2006 - 08.2021
Assistant Manager
First Union/Wachovia
06.2000 - 01.2006
Teller Supervisor
First Union/Wachovia
01.1994 - 06.2000
Bachelor in Business Administration -
Fayetteville State University
High School Diploma -
Norwood High School