Alicia Brown
Camp Hill,PA
Summary
Passionate customer service representative that strives to provide the best customer service to every caller, goes above and beyond to leave each caller with a positive experience.
Overview
3
3
years of professional experience
Work History
Provider Service and Appeals Advocate
Novitas Solutions
01.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing provider needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about Medicare updates and changes.
- Processed Medicare Part B Appeals in a timely manner.
Provider Service Advocate Medicare Part B
Novitas Solutions
01.2022 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Clarified customer issues and determined root cause of problems to resolve claim issues.
- Participated in team meetings and training sessions to stay informed about Medicare changes.
Provider Service Advocate Medicare Part A
Novitas Solutions
01.2021 - 01.2022
- Delivered friendly service and offered expert support in every interaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Business Administration/Human Resource Management
Central Pennsylvania College
Enola, PA12.2025
Skills
- Microsoft Word
- Reading Comprehension
- Problem-Solving Ability
- Research
- Calm and Professional Under Pressure
- Call Center Operations
- Grammar
- Managing Multiple Tasks
- Active Listening
Timeline
Provider Service Advocate Medicare Part B
Novitas Solutions
01.2022 - 05.2022
Provider Service and Appeals Advocate
Novitas Solutions
01.2021 - Current
Provider Service Advocate Medicare Part A
Novitas Solutions
01.2021 - 01.2022
Business Administration/Human Resource Management
Central Pennsylvania College