Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Brown

Lafayette,LA

Summary

Enthusiastic Assistant offers background in problem-solving while serving in multiple roles. Assists organizational efforts with attention to detail and courtesy. Brings organized attitude to completing tasks, entering data and answering phones.

Overview

6
6
years of professional experience

Work History

Assistant

Slant Energy
Lafayette, LA
07.2023 - Current
  • Entered data into databases accurately and efficiently.
  • Proofread documents prior to distribution to ensure accuracy of content.
  • Processed incoming mail on a daily basis including sorting, distributing and responding when necessary.
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Gathered and sorted data for inclusion in reports and files.
  • Answered incoming calls and recorded accurate messages.
  • Performed accounting or financial analysis.
  • Maintained positive working relationship with fellow staff and management.
  • Answered phones and routed voicemails to respective employees.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Maintained front desk to provide positive first impression.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Greeted visitors, clients and guests in a professional manner.
  • Greeted guests and vendors to assist in navigating space.
  • Received and distributed mail, letters and packages.
  • Completed day-to-day duties accurately and efficiently.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Secretary

Champagne & Company
Breaux Bridge, LA
02.2023 - 04.2023
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
  • Ordered supplies as needed; tracked inventory levels and placed orders with vendors when necessary.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Greeted visitors and directed to appropriate location or person.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
  • Managed multiple calendars and contacts using computer software.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Ordered office supplies to purchase items and maintain appropriate levels.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.

Scan Clerk

JD Bank
Lafayette, LA
07.2022 - 01.2023
  • Verified accuracy of scanned documents against corresponding paper originals.
  • Scanned both sides of each document at a resolution suitable for optical character recognition.
  • Recognized potential problems with scanned images and took corrective action when necessary.
  • Operated high-speed scanners to scan large volumes of documents into digital format.
  • Completed reporting on work volumes and outputs, materials used and backlogs.
  • Performed data entry tasks to update electronic databases with relevant information from scanned documents.
  • Maintained a record of all scanned documents and files for future reference.
  • Completed day-to-day duties accurately and efficiently.
  • Understood and followed oral and written directions.

Move Coordinator

Acadiana Movers
Lafayette, LA
02.2021 - 06.2022
  • Analyzed customer needs to determine best shipping methods for cost savings.
  • Created and sent price quotes to potential customers.
  • Assisted in resolving discrepancies between physical inventories and system reports.
  • Resolved personnel problems, complaints and grievances, referring serious issues to higher-level supervisors.
  • Informed upper management or department heads of items loaded or problems encountered.
  • Resolved any problems related to order fulfillment or shipment delays.
  • Scheduled materials shipments and transportation for on-time delivery, reducing delays.
  • Negotiated contracts with carriers for optimal pricing on freight services.
  • Maintained detailed records of all shipments, deliveries, and related documents.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Checked loaded materials compared to work orders for correctness.

Store Manager

AT&T
Winnfield, LA
03.2018 - 12.2020
  • Maintained accurate records of employee performance reviews.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Created weekly work schedules for store personnel.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Organized promotional events to increase product awareness.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Recruited, trained and supervised new employees.
  • Performed regular price checks to ensure competitive pricing.
  • Monitored inventory levels and placed orders to restock shelves.
  • Delegated work to staff, setting priorities and goals.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Updated POS system with new products and promotional offers.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Resolved customer complaints in a timely manner.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Delivered products to customer locations on time.

Education

High School Diploma -

Calvin High School
Calvin La
05-1999

Skills

  • Office Equipment Troubleshooting
  • Data Entry
  • File Management
  • Office Administration
  • Administrative Support
  • Fast Learner
  • Workload Management
  • Basic Accounting
  • Administrative Duties
  • Document Preparation
  • File and Record Keeping
  • Data Confidentiality
  • Team Collaboration
  • Basic Mathematics
  • Corporate Procedures
  • Calendar Management
  • Schedule and Calendar Management
  • Positive and Professional
  • Time Management
  • Microsoft Office Suite
  • Product and Service Knowledge
  • Document Control
  • Computer Skills
  • Multi-Line Phone Systems
  • Verbal and Written Communication
  • Email Correspondence
  • Meeting Scheduling
  • Spreadsheet Software

Timeline

Assistant

Slant Energy
07.2023 - Current

Secretary

Champagne & Company
02.2023 - 04.2023

Scan Clerk

JD Bank
07.2022 - 01.2023

Move Coordinator

Acadiana Movers
02.2021 - 06.2022

Store Manager

AT&T
03.2018 - 12.2020

High School Diploma -

Calvin High School

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Alicia Brown