Alicia Brown
Dover,OH
Summary
Hardworking and punctual Shipping and Receiving Lead works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day. Structured Accounting Manager driven to go above and beyond to exceed corporate goals and lead teams to meet objectives. Adept in team training and development, highlighted over several years of management experience within accounting field. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shipping and Receiving Lead
Allied Machine & Engineering
Dover, OH
06.2023 - Current
- Maintained efficiency in the shipping department by ensuring accurate packing and on-time delivery
- Selected and packed appropriate products with accurate quantities on the carousel.
- Created detailed reports regarding inventory levels, shipment tracking information, and other relevant data.
- Implemented new policies related to shipping and receiving procedures.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained accurate records of incoming and outgoing shipments.
- Identified opportunities for improvement in the existing shipping and receiving processes.
- Supervised and trained personnel in the proper use of shipping and receiving equipment and procedures.
Customer Accounts Manager
Aarons' Sales and Lease
Dover, OH
12.2022 - 06.2023
- Managed customer accounts and ensured timely payment of bills.
- Made follow-up calls to customers experiencing late payments, troubleshooting issues and negotiating solutions
- Led a team of accounts advisors in determining who to call and what actions to take each day.
- Managed computer operations on a regular basis for both customers and employees
- Assisted in sales department to enhance merchandise sales and oversee accounts management.
- Prepared detailed reports, tracking progress of accounts.
- Negotiated contracts and agreements to maximize profits.
- Monitored competitor activities to stay ahead of the competition.
- Assisted sales team with challenging client requests and issues.
Shipping and Receiving
Allied Machine & Engineering
Dover, OH
05.2021 - 08.2022
- Contributed to the smooth and punctual shipment of packages by ensuring appropriate packing and prompt dispatch.
- Selected and correctly identified appropriate products for packing on the carousel.
- Directed and coordinated warehouse activities, including shipping and receiving of materials, inventory control, order fulfillment and storage.
Shift Supervisor/Manager
Wendy'
Dover, OH
10.2017 - 05.2021
- Demonstrated strong leadership skills by effectively managing schedules and delegating tasks to optimize productivity.
- Maintained a proactive approach to meeting deadlines and offering support whenever necessary
- Worked varying shifts from 5AM to 4PM
- Assumed additional shifts on days off and adopted split schedules as needed, ensuring coverage when coworkers were absent without notice.
- Managed morning operations to ensure smooth opening and clear task assignments for staff
- Interacted directly with both customers and colleagues on a regular basis, skillfully managing interactions with individuals expressing different emotional states such as satisfaction or frustration while remaining composed.
- Resolved customer complaints and reported issues to senior management.
- Assisted upper management with daily operations to meet standards of service and quality.
- Collaborated with team members to improve performance and implement training updates.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Taught staff upselling techniques to meet revenue targets.
Education
High school diploma -
Dover High School
05.2019
Skills
- Packaging knowledge
- Labeling Accuracy
- Shipping procedures
- Stock Rotation
- Pallet Jack Operation
- Order Fulfillment
- Freight Labeling
- Complaint Handling
- Staff Motivation
- Staff Training
- Order Management
- Money Handling
- Employee Supervision
- Relationship Building
- Quality Assurance
- Coaching and Mentoring
- Excellent Communication
- Multitasking
- Problem-Solving
- Invoicing
- Account Management
- Payment Processing
- Payment Collection
- Accounting Software Proficiency
- Sales Invoicing
- Financial statement preparation
- Customer Service
- Strategic Planning
- Cold calling skills
- Accounts Payable/Receivable
Certification
ServSafe
Affiliations
- When not working I spend time with my now 4 year old he is the joy in my life.
- We attend church activities throughout the week and attend regularly on Sunday's
- Love spending time in Nature.
Timeline
Shipping and Receiving Lead
Allied Machine & Engineering
06.2023 - Current
Customer Accounts Manager
Aarons' Sales and Lease
12.2022 - 06.2023
Shipping and Receiving
Allied Machine & Engineering
05.2021 - 08.2022
Shift Supervisor/Manager
Wendy'
10.2017 - 05.2021
High school diploma -
Dover High School
ServSafe
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