Alicia Brown
Bowie,MD
Summary
Professional Network Engineer that has transitioned from the financial and risk management field has combined both skills and experiences to deliver impactful solutions while configuring, managing, and optimizing network systems, with a strong focus on security and efficiency. Known for fostering team collaboration and adaptability to meet changing demands. Keen understanding of network protocols, troubleshooting, and infrastructure design. Reliable and results-driven in achieving organizational goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
NOC Network Engineer
Department of Homeland Security (DHS)
10.2022 - Current
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Evaluated emerging networking technologies to identify infrastructure improvement opportunities.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Provided network support services for devices such as hubs, bridges, switches, routers, and other hardware.
- Performed troubleshooting for Cisco network devices, wireless access point, and packet analysis.
- Delivered end-user support by troubleshooting connectivity issues and providing guidance on proper usage of networking equipment.
- Improved network performance by identifying and resolving bottlenecks, optimizing configurations, and implementing best practices.
- Reduced downtime with proactive monitoring of network devices and rapid troubleshooting.
- Increased overall network stability by performing root cause analysis on recurring issues and implementing long-term solutions.
- Working knowledge of ServiceNow; creating, updating, and closing tickets.
- Following proper protocol to handle high impact/priority failures using appropriate escalation techniques compliance & Operations Management.
- Proactive and Reactive monitoring of DHS infrastructure.
- Troubleshooting reported networking issues /Tracking and handling issues up to resolution.
Network Analyst
DC - Office of the Chief Technology Officer
02.2019 - 10.2022
- OCTO NOC is DC Government’s primary division that provides 24x7x365 enterprise monitoring of all districtwide agency networks
- Compliance & Operations Management; Maintains Standard Operation Procedure document
- Proactive and Reactive monitoring of DC Government’s technology infrastructure
- Troubleshooting reported networking issues
- Tracking and handling issues up to resolution; conduction of Remediation processes
- Observing quality assurance of staff functions; advocates and ensures close alignment with SOPs
- Estimates probability of risk, prioritize elements, and implement written materials based on risk
Education
Master of Business Administration - Risk Management
Saint Peter’s University
Jersey City, NJ12.2017
Bachelor of Business Management -
University of Technology
Kingston, St. Andrews12.2005
Skills
- Proficient in troubleshooting and configuring Cisco Switches, Routers and Wireless Access Points
- Proficient in Network Monitoring Systems Example, SolarWinds, SiteScope, Splunk, Cisco DNAC, Cisco Prime, NetScout, ScienceLogic
- Proficient in Ticket Systems: RemedyForce, ServiceNow
- Proficient in Terminal Emulator Tools: SecureCRT, CommandPrompt, CAPAM, Putty, CyberArk, Windows Secure Shell,
- IP addressing and subnetting
- Network device monitoring
- Networking and routing protocol expertise
- Strong troubleshooting skills
- Cisco switching expertise
- Network performance monitoring
- Routing protocol expertise
- Documentation writing
- Network troubleshooting
- Network performance analysis
- Risk assessment
Certification
- Cisco Certified Network Associate (CCNA)
- Teaching English as a Foreign Language (TEFL)
- Information Technology Infrastructure Library (ITIL v4)
- Maryland Life And Health (L&H)
Timeline
NOC Network Engineer
Department of Homeland Security (DHS)
10.2022 - Current
Network Analyst
DC - Office of the Chief Technology Officer
02.2019 - 10.2022
- Cisco Certified Network Associate (CCNA)
- Teaching English as a Foreign Language (TEFL)
- Information Technology Infrastructure Library (ITIL v4)
- Maryland Life And Health (L&H)
Master of Business Administration - Risk Management
Saint Peter’s University
Bachelor of Business Management -
University of Technology
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