Alicia Brown
Annapolis,MD
Summary
Dynamic professional with a proven track record in customer service and leadership at Ginger Cove. As a Dog Trainer, I developed tailored training strategies, enhancing client satisfaction. Known for exceptional attention to detail and creative problem-solving, I effectively managed operations and fostered a positive team environment, ensuring high service standards.
Overview
6
6
years of professional experience
Work History
Dog Trainer
Self Employed
Annapolis, MD
06.2021 - Current
- Tailored behavior-focused training strategies to meet specific client requirements.
- Conducted regular evaluations of training progress to adjust methods and address client concerns effectively.
- Led classes aimed at improving interaction skills among dogs and owners.
- Maintained thorough records of client interactions and training progress for future reference.
Dining Room Captain
Ginger Cove
Annapolis, MD
03.2023 - 01.2025
- Supervised dining room staff and coordinated daily service operations.
- Acted as the primary point of contact for residents, guests, and team members.
- Managed closing duties, including cleaning, resetting, securing the dining area, and completing shift reports.
- Trained and supported new staff to maintain high service standards.
- Monitored dining room flow, table turns, and resident needs to optimize service efficiency.
Office Administrative Assistant
Prestige Services LLC
Annapolis, MD
10.2023 - 08.2024
- Managed scheduling for meetings and appointments, ensuring efficient use of time and resources.
- Facilitated communication between departments to streamline office operations.
- Processed and recorded client payments, including cash and check transactions, with accuracy.
- Responded to phone calls, emails, and in-person inquiries, serving as the first point of contact for the office.
- Prepared reports and maintained accurate databases to support management decisions.
Wait Staff
Ginger Cove
Annapolis, MD
09.2019 - 03.2023
- Anticipated customer needs and adjusted service flow to provide a smooth and welcoming dining environment.
- Fostered a positive, cooperative work environment by assisting teammates and encouraging efficient workflow.
- Trained new staff members on service protocols and restaurant standards.
- Participated in team meetings to discuss service improvements and guest feedback.
Education
International Business
McDaniel College
Westminster, MDHigh School Diploma -
Annapolis Senior High School
Annapolis, MD05.2020
Skills
- Customer Service
- Creative problem solving
- Exceptional leadership
- Attention to detail
- Professionalism
- Self-motivated
Timeline
Office Administrative Assistant
Prestige Services LLC
10.2023 - 08.2024
Dining Room Captain
Ginger Cove
03.2023 - 01.2025
Dog Trainer
Self Employed
06.2021 - Current
Wait Staff
Ginger Cove
09.2019 - 03.2023
International Business
McDaniel College
High School Diploma -
Annapolis Senior High School