Alicia Brown
Buffalo,NY
Summary
Offering strong interpersonal skills and keen ability to learn and adapt quickly within dynamic work environment. Brings focus on operational efficiency and customer satisfaction, with hands-on experience in managing schedules and resources. Ready to use and develop organizational and leadership skills in Desired Position role.
Personable and organized with talent for effective team coordination and problem-solving. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning.
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Manager
Tops Friendly Market
New York, NY
03.2025 - Current
- Supervised daily operations, ensuring compliance with company policies and safety regulations.
- Trained and mentored new staff, fostering a collaborative team environment.
- Implemented process improvements, enhancing inventory management efficiency.
- Developed schedules for team members, optimizing labor resources for peak hours.
- Conducted regular audits of store displays, ensuring adherence to merchandising standards.
- Resolved customer inquiries and complaints effectively, promoting customer satisfaction.
- Collaborated with management on strategic initiatives to boost sales performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Cashier
Burger King
Cheektowaga, NY
02.2025 - 07.2025
- Processed customer transactions accurately and efficiently using point-of-sale (POS) systems.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Resolved customer inquiries and complaints effectively, ensuring satisfaction and retention.
- Monitored inventory levels at the register, reporting discrepancies to management promptly.
- Collaborated with team members to streamline operations during peak hours, improving service speed.
- Conducted regular cash drawer audits to ensure accuracy and prevent losses.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Assistant Manager
Bojangles- BOJ of WNC, LLC
Simpsonville, SC
10.2022 - 12.2024
Assistant General Manager
Bojangle's
South Carolina
10.2023 - 05.2024
- Start out as a crew member move up to Shift leader then on to assistant general manager
- Also have my serve safe
Education
GED - undefined
Online
New York, NY07.2007
Skills
Sanitation
Supervising Experience
Store management
HACCP
Fair Housing regulations
Retail sales transactions
Training
Crew management
Planograms
Public speaking
Quick service & fast food restaurant
Task prioritization
Medical terminology
Profit & Loss statement
Recruiting
Presentation skills
Appointment scheduling
Microsoft Word
Cashiering
Telecommunication
Cash register
Retail sales
Cash handling
Coffee experience
Medical office experience
Consultative selling
Phone etiquette
Conducting sales calls
Geometry
Order fulfillment
Banquet experience
Customer communication
Word processing
Adult education
Loss prevention
Inventory data entry
Retail industry sales team management
Sales strategy
Computer operation
Process improvement
Management
Team management
Fast casual experience
Profit and loss analysis
Store closing procedures
Restaurant Management
Kitchen Management Experience
Gross profit margin tracking
Commercial cleaning
Customer complaint resolution
Team development
Bilingual
Administrative experience
Phone communication
Merchandising
High-end sales
10 key typing
Accounting
Continuous improvement
Multi-line phone systems
Team leadership
Stakeholder relationship building
ICD-9
Retail management - Retail management experience (16-20 years)
Inventory management
HIPAA
Analysis skills
Grocery store
Custodial experience
Report writing
Cost management
Regulatory compliance
Office Management
Research
ICD coding
Employment & labor law
Store opening/closing procedures
Food Safety
Customer satisfaction improvement
Food service
Productivity software
Purchasing
Managing hospitality teams
Leadership
Microsoft Outlook
Payroll
Research & development
POS
Hospitality
Microsoft Office
Typing
Supervisor experience
Customer relationship building
Algebra
Guest relations
Attention to detail
Product demos
Basic math
Communication skills
Business operations
Organizational skills
Performance evaluation
Conducting staff training sessions as a store manager - Staff training sessions conducted as a store manager (21-50 sessions)
Team motivation (leadership skill)
Interviewing
Sales administration
Strategic management
Demand response
Front desk
Warehouse experience
Call center
HRIS
Decision making
Collaboration with sales
Staff development
Photography
Math
Computer skills
Sales management
Contracts
Baking
Data entry
Restaurant experience
Bakery
Profit & loss
Food handling
POS systems
Marketing
Assistant Manager Experience
Windows
Negotiation
Time management
Mobile devices
Operational management
Retail math
Financial report interpretation
Shift Management
Microsoft Excel
Property showing
Guest Services
Manufacturing management
Stocking
Maintaining an organized workspace
Financial report writing
Pet care
Customer service
Inventory control
Wireless sales
Working with people with disabilities
Training & development
English
Cycle counting inventory management
Writing skills
Cleaning
Client interaction via phone calls
Order entry
Medicare
24/7 scheduling
Teamwork
Customer retention
Cooking
Conflict management
Food preparation
Fine dining experience
Patient service
Serving
Certification
- Driver's License
- Food Handler Certification
- ServSafe April 2024 to April 2029
- ServSafe March 2029
- Non-CDL Class C
- Food Safety Manager Certification
- Food Safety Certification
Languages
English
Timeline
Assistant Manager
Tops Friendly Market
03.2025 - Current
Cashier
Burger King
02.2025 - 07.2025
Assistant General Manager
Bojangle's
10.2023 - 05.2024
Assistant Manager
Bojangles- BOJ of WNC, LLC
10.2022 - 12.2024
GED - undefined
Online