Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Alicia Brown, MBA

Alicia Brown, MBA

HR Recruiter / Career Transition Coach
Marietta,Georgia

Summary

HR ADMINISTRATOR / TECHNICAL RECRUITER / PAYROLL SPECIALIST

* Conscientious and employee-centered culture curator, experienced in driving HR operations, including payroll and IRS Tax Filing processes.

* Skilled at creating enhanced recruiting procedures to streamline onboarding processes. Proficient in updating legacy recruitment and HRIS software to improve sourcing methods, monitor recruiting metrics, and enhance data traceability. Demonstrated expertise in managing full-cycle recruitment, from researching prospective candidates to conducting interviews. Confident in collaborating with senior leadership teams to accurately forecast future hiring needs.

* Recognized Diversity, Equity, and Inclusion (DEI) champion, recruiting and retaining critical talent for federal contractors. Mindful and compassionate leader competent in coaching a diverse workforce and mentoring employees to promote professional skillset development to cultivate a positive as well as productive work environment.

Overview

22
22
years of professional experience

Work History

RESUME WRITER / CAREER COACH (Contract)

LHH / Adecco
Atlanta, GA
04.2023 - Current
  • Global Professional Resume Writing and Candidate Career Transition Services.
  • Brainstormed ideas to create useful content for clients.
  • Consulted with customers to understand project requirements and purpose.
  • Developed and published professional resumes, cover letters and online profiles.
  • Incorporated review comments and corrections into existing documentation.
  • Interviewed individuals by phone, video chat and in-person to write news stories.
  • Translated technical terminology and jargon into plain, clear language.
  • Completed thorough research into assigned topics.

RECRUITER GLOBAL SERVICES (Contract)

EXL Health Service / EXLService.com
New York City, NY
04.2022 - 10.2022
  • Piloted global full desk/end-to-end new hire onboarding procedures, processed H-1B Visas/Employee Transfers, in-house recruitment, and orientation of allied healthcare workers and professional licensed RN Staff
  • Utilize Ceridian Dayforce and SAP SuccessFactor Recruiting HCM software systems to streamline HR Recruiting Management practices and created employee self-service access to view and manage personal data/activities
  • Internationally sourced, recruited and onboarded candidates in Columbia, India, Canada, and Europe
  • Tracked new hire onboarding tasks compliance via reNew Learning & Development (L&D) system
  • Applied various sourcing strategies to recruit then onboard healthcare (and hospital financial) professionals to include Hospital Billing/Claims Consultants, Business Analyst Sr Manager, Pharmacy Rep, Call Center Rep-Bilingual, Artificial Intelligence (AI), , Amazon Web Service (AWS) Data Analyst, Web (Python) Developer, Hospital Billing Auditor Nurse (HBA), Clinical Valuation Auditors Nurse (CVA), Diagnostic-Related Groups (DRG), IT Support Manager and Consultative Traveling Registered Nurses.
  • Worked effectively in fast-paced environments.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

HR CONSULTANT / TALENT ACQUISITION (Contract)

Beacon Hill Staffing Group
Atlanta, GA
11.2021 - 01.2022
  • Sourced and onboarded exempt allied healthcare professionals, licensed professional nurses, and corporate office administrative staff
  • Researched prospective candidates on various local college/university Employer Job Posting portals and online Job Boards such as CareerBuilder, Circa Works, Glassdoor, Indeed, Monster, and ZipRecruiter
  • Developed Diversity Equity Inclusion (DEI) Recruitment Strategies for sourcing minority licensed male nurses, Women in Healthcare Big Data Engineer / Analyst, Minority Women Nurse Practitioners, etc
  • Expedited HR processes utilizing ADP Workforce Now, Workday Oracle HCM, Ceridian Dayforce, Cisco Jabber, WebEx, and Deltek
  • Healthcare systems: BaseCamp Project Management, HEDIS and CAQH.
  • Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
  • Created and implemented forward-thinking initiatives to improve employee engagement.

CERTIFIED PAYROLL SPECIALIST / HR ADMIN

Pareto Solutions Group
Atlanta, GA
07.2021 - 10.2021
  • Responded to approx
  • 10k internal employee FMLA/vacation/holiday/paid time-off/verification of employment requests via email/phone/video, held accountable Northwestern States Portfolio to process field union employee’s weekly payroll, and prepared and distributed weekly Payroll Reports to local 100+ Branch Offices
  • Streamlined payroll processing utilizing federal government for union workers using various software systems
  • Gained various software proficiencies to include Certified Payroll Reporting (CPR), LCP Tracker, Elation Systems, SkillSmart, EMARS, Serv-U, State of Washington L&I, and State of California DIR software portals/systems
  • Controlled recruitment and onboarding and related HR management practices by applying ATS/HRIS systems such as ADP WorkForce, Workday Recruiting/Payroll, Oracle CRM, and SAP SuccessFactor - Payroll.

PAYROLL SPECIALIST / HR ADMIN ANALYST (Contract)

Randstad Staffing USA
Atlanta, GA
2020.06 - 2021.07
  • Transitioned through roles of increasing scope and responsibility (Hybrid – Fulltime Contractor)
  • Expertly executed assignments across multiple healthcare contract positions for this global staffing agency
  • Deftly managed high-volume onboarding of 1K out-of-state professional nursing staff utilizing Booker Nurse Staffing, Cognito ATS, Oracle CRM, SAP Success Factor – Recruiting & Payroll, and Taleo HCM software systems.

CHIEF OPERATING OFFICER / BUSINESS OWNER

AA&B Human Capital Services- Janitorial Co
Marietta, GA
05.2015 - 06.2020
  • (Federal and State Certified Subcontractor provider of janitorial / construction worksite cleaning services).
  • Secured sustainable and profitable business growth by acquiring service contracts with local privately-owned businesses to provide commercial building custodial / janitorial; in addition to light (non-hazardous) construction worksite cleaning services.
  • Monitored and analyzed industry trends to identify opportunities for organizational growth and competitiveness.
  • Business closed due to height of COVID-19 Pandemic 2020.
  • Certified by The City of Atlanta (SBE Certification) and Georgia Department of Transportation (DBE Certification) licensed Federal and State Government Subcontractor provider of commercial building custodial / janitorial and construction worksite cleaning provider.
  • Previous business website verifications for AA&B Human Capital Services- Janitorial Co:
  • AA&B Human Capital Svcs (Georgia Better Business Bureau) profile: https://www.bbb.org/us/ga/marietta/profile/cleaning-services/aab-human-capital-svcs-janitorial-co-0443-28049
  • AA&B Human Capital Svcs (The BlueBook ProView Contractor) Business Listing: https://www.thebluebook.com/iProView/1639361/aa-b-janitorial-co/subcontractors/
  • AA&B Human Capital Svcs (Google Business Listing) profile: https://maps.app.goo.gl/j1LNdmdV4xjqUL8cA

BUSINESS ACCOUNT MANAGER

A&A Valet Cleaning Services, LLC
Jacksonville, FL
01.2011 - 03.2014
  • Full oversight of human resource management functions, steering recruitment, onboarding, and training of new cleaning crew staff and maintained positive employee relations
  • Coordinated administrative and financial management activities, processing payroll via ADP WorkForce Now Payroll, reconciling AR/AP in accordance with GAAP guidelines, and generating customer invoices/billing
  • Onboarded more than 20 new building cleaning service contracts during my tenure
  • Cultivated long-lasting partnerships with all clients with quarterly on-site visits serving as liaison between business owner local staffing agencies
  • Developed and quickly implemented the company’s first official Contract / Service Level Agreements (SLA) along with New Client Onboarding Guideline Policy that includes successful best practices negotiation tactics for privately held corporate offices, large government building cleaning services and retail / restaurant establishments in the Downtown Jacksonville area.
  • Managed accounts to retain existing relationships and grow share of business.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

HR HEALTHCARE MANAGER / CLINICAL RECRUITER

Walton Community Services (WCS)
Lithia Springs, GA
04.2010 - 11.2011
  • Held several managerial positions with this state certified senior service healthcare provider
  • Managed full-desk onboarding processes for both licensed professional Nurses and Medical Physicians
  • Worked with various healthcare software systems to include ADP Workforce Now Payroll, HEDIS, CAQH, NetSmart - myUnity / ClearCare, and EMR (Electronic Medical Records) systems
  • Used CAQH to verify staff licensing credentials, education verification and conducting criminal/credit background assessments of all healthcare provider agencies
  • Successfully managed medical staff working in group homes, assisted living / rehab and healthcare facilities in multiple local counties
  • Developed and implemented the first company-wide Policy Manual; Group Home Polices for Staff and Patient Care, outlining best practice procedures to minimize patient complaints to remain in compliance with State Agency Guidelines
  • Piloted comprehensive online Learning & Development (L&D) Training Requirements and OSHA Workplace Safety orientations for 200+ field medical nurses for On-The-Job State Compliance
  • Managed in-house medical and office administrative staff stationed across several off-site group homes, assisted living and rehab facilities to ensure positive employee / patient relations services
  • Introduced new HR Recruitment Policies for industry standard compensation & benefits practices, employee / patient relations, pipeline sourcing passive candidates, and workforce succession planning.

HR HEALTHCARE ADMIN / BUSINESS OFFICE MANAGER

Walton Community Services (WCS)
Lithia Springs, GA
01.2002 - 05.2006
  • Verified business credentials and licensing for all state contracts to ensured updated accredited provider payment verification and licensure
  • Conducted quarterly employee performance reviews, managed employee relations and resolving patient / staff services issues
  • Processed Patient AP/AR in accordance with HIPPA / PHI Compliance, GAAP and Medicaid/Medicare Billing guidelines
  • Audited patient/employee charts to remain in compliance with state & federal per DHS and DCH Agencies standards
  • Implemented the company’s first Employee Benefits Administration & Enrollment processes, ADA Building Compliance, and Provider Enrollment & Processing Billing Payments in CAQH ProView
  • Assisted with implementing new ADP WorkForce Now Payroll system
  • Processed bi-weekly payroll, nurses / physicians’ onboarding & tasks using ClearCare, Workday Talent, and SAP SuccessFactors Recruiting.

Education

Master of Business Administration (MBA) - HR Management

DeVry University / Keller Graduate School of Management

Bachelor of Arts (BA) - Fashion Merchandising & Marketing

American InterContinental University (AIU)

Skills

  • Healthcare HR Services Recruitment/Onboarding Learning & Development
  • HCM/HRIS Systems Payroll Administration\Compliance Pay Structures (Comp & Benefits)
  • Robust Talent Pipelining Merit Performance Evals Merit Performance Evals
  • Healthcare Succession Planning Full Desk/End-To-End Recruiting Diversity, Equity & Inclusion (DEI)
  • Resume Building
  • Project Management
  • Grammar Usage
  • Promotional Planning
  • Critical Thinking
  • Reading Comprehension
  • Active Listening
  • Client Collaboration
  • Microsoft Office
  • Spreadsheet Tracking
  • Production Deadlines
  • Idea Brainstorming
  • Area of Expertise Genre Experience
  • Precision and Accuracy
  • Dependability and Cooperation
  • Educational Support
  • Clerical Support
  • Adaptability and Flexibility
  • Articulate Communication
  • Research Markets
  • Material Revising
  • Informational Outlines
  • Concept Development
  • Build Themes
  • Proofreading Abilities
  • Social Media Content Writing
  • Manage Editing
  • Deadline Attainment
  • Educational Strategies
  • Creative Development
  • Essay Writing
  • Quality Assessments

Timeline

RESUME WRITER / CAREER COACH (Contract)

LHH / Adecco
04.2023 - Current

RECRUITER GLOBAL SERVICES (Contract)

EXL Health Service / EXLService.com
04.2022 - 10.2022

HR CONSULTANT / TALENT ACQUISITION (Contract)

Beacon Hill Staffing Group
11.2021 - 01.2022

CERTIFIED PAYROLL SPECIALIST / HR ADMIN

Pareto Solutions Group
07.2021 - 10.2021

PAYROLL SPECIALIST / HR ADMIN ANALYST (Contract)

Randstad Staffing USA
2020.06 - 2021.07

CHIEF OPERATING OFFICER / BUSINESS OWNER

AA&B Human Capital Services- Janitorial Co
05.2015 - 06.2020

BUSINESS ACCOUNT MANAGER

A&A Valet Cleaning Services, LLC
01.2011 - 03.2014

HR HEALTHCARE MANAGER / CLINICAL RECRUITER

Walton Community Services (WCS)
04.2010 - 11.2011

HR HEALTHCARE ADMIN / BUSINESS OFFICE MANAGER

Walton Community Services (WCS)
01.2002 - 05.2006

Master of Business Administration (MBA) - HR Management

DeVry University / Keller Graduate School of Management

Bachelor of Arts (BA) - Fashion Merchandising & Marketing

American InterContinental University (AIU)

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Alicia Brown, MBAHR Recruiter / Career Transition Coach