ALICIA BRYAN

Supervisor: Shanon Jefferson, Phone: 310-502-9953

• Facilitated communication across departments to resolve revenue-related issues for veteran accounts.
• Handled electronic and mail notifications, VA-specific data applications, emails, and letters.
• Retrieves data and information from VA-specific change notifications and ad-hoc reports to ensure accurate first and third party billing.
• Performed quality reviews in compliance with directives from OGC, internal teams, external agencies, and VA OIG.
• Clarified insurance policy coverage.
• Processed and managed repayment plans, waivers, and write-offs documentation.
• Documented interactions with customers in MS Dynamics.
• Examined Community Care First Party Worklists, identifying billable encounters.
• Provided support and guidance to colleagues to maintain a collaborative work environment.
• Manually add charges from first-party payers, and update related workflow tools.
• Partner with the VAMC Credentialing Department to update provider information in VISTA.
• Reviewed and categorized prosthetics FRT entries into relevant billing classifications.
• Work QUIC request from RUR to assist in the information needed for legal determination.
• Documented and processed new Release of Information requests from the work tool.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.

Supervisor: Jennifer Burgin, Phone: 317-421-9192

• Tracks appointment inquiries from various electronic sources.
• Handled incoming patient secure messaging through MyHealthyVet with the care team.
• Scheduled and coordinated appointments, following advanced clinic access principles.
• Managed a tracking system for follow-up care, including Return to Clinic Orders, Recalls, Consults, and Labs.
• Scheduled travel logistics for veterans attending medical appointments.
• Oversees pre-appointment protocols to ensure patient preparedness for visits.
• Ensures the confidential handling of all obtained information.
• Demonstrates the ability to work autonomously while adhering to guidelines and regulations.
• Presented findings from the EARR to providers for accurate revenue capture.
• Operated efficiently in a multi-screen computer environment.
• Aid in updating, developing, and maintaining printed packets.

Supervisor: Carletta Plair, Phone: 910-797-5702

• Coordinated and arranged patient appointments with PACT Team, Specialty Clinic professionals, or Mental Health Providers.
• Handled the daily electronic registration of 150 patients, maintaining a 95% accuracy level.
• Directed faxes, medical records, and letters from external facilities to the correct team.
• Routes non-VA records promptly to designated personnel and departments.
• Updated insurance information accurately.
• Interprets and confirms provider orders per VHA national scheduling guidelines.
• Efficiently used VISTA, CPRS, VSE, TRM, and TLR software for patient scheduling.
• Contributed to overtime tasks related to COVID-19.
• Contributed to team huddles for patient care.
• Collaborated with upper leadership on significant assignments.
• Monitors and enforces staff adherence to privacy, HIPAA regulations, facility policies, medical protocols, safety guidelines, patient rights, and infection control.

Supervisor: Ethan Smith, Phone: 757-887-8100

• Produced accurate invoices in a high-volume setting, ensuring alignment with daily delivery schedules.
• Conducted collection activities for past-due accounts, while keeping comprehensive records.
• Addressed shipping and receiving issues to customer service, carriers, and vendors.
• Provided warehouse data on lot and location details.
• Created invoices in accordance with sales orders for shipment.
• Communicated with shippers to arrange timely pickups.
• Identified and communicated discrepancies to sales.
• Handled necessary documentation for both domestic and international shipments.
• Assessed and computed transport fees.

Supervisor: Dvora Gottlieb, Phone: 912-355-4601

• Collaborated with the care team to supply the needed medical records.
• Processed and uploaded medical documents, including lab results, imaging, and EKGs, into the EMR system.
• Routed reports to providers for review and referrals.
• Maintained records requested by external medical facilities.
• Ensured duties were completed within required time frames by managing work priorities.
• Tracked all entries in the EMR system consistently.
• Reviewed demographic, clinical, and insurance information before sending it to referred specialists.
• Performed additional office duties, handling patient service inquiries, and receiving payments.
• Worked closely with billing departments to ensure accurate coding and billing for referred services.
• Verified insurance details with carriers.
• Ensured client satisfaction through exceptional customer service.
• Maintained confidentiality of patient information in compliance with HIPAA regulations

Supervisor: Amanda Cowan, Phone: 912-748-1515

• Ensured a safe, comfortable environment for patients and families, in alignment with facility standards.
• Coordinated back-office and front-office departments efficiently.
• Contributed to onboarding by supporting orientation initiatives for new employees.
• Oversaw payroll processes, time tracking mechanisms, and attendance systems.
• Contributed to annual budget planning and monthly profit/loss reviews.
• Maintained accurate records of daily transactions, and ensured adherence to monthly financial plans.
• Partnered with Sales and Marketing to devise strategies for increasing patient enrollment.
• Ensured timely and accurate completion of client care documentation.
• Facilitated communication with healthcare providers on documentation standards, and billing guidelines.
• Ensured consistency of health record documentation with the required medical coding nomenclature.
• Addressed difficult queries concerning the dissemination of medical records, with an emphasis on exactness and expedience.

Supervisor: Shevon Campbell, Phone: 912-355-6221

• Handled front office customer service, appointment scheduling, billing, and administrative tasks to enhance workflow efficiency.
• Trained employees on best practices and protocols, while managing teams to maintain optimal productivity.
• Administered injections, immunizations, medications, or treatments as directed by physician protocol.
• Transmitted medical records and other correspondence by mail, email, or fax.
• Collected information, verified insurance, and collected co-payments for patients as part of the check-in process.
• Maintained medical supply inventory levels, and ordered additional supplies when needed.
• Adhered to HIPAA requirements to safeguard patient confidentiality.
• Accurately entered billing codes into the computer system for reimbursement purposes.
• Assigned additional diagnosis codes based on specific clinical findings (laboratory, radiology, and pathology reports, as well as clinical studies) in support of existing diagnoses.