Alicia Bryant
Summary
Dynamic professional administrator with a proven track record of streamlining operations and boosting productivity. Expertise in coordinating teams, managing resources, and driving projects to successful completion while ensuring alignment with organizational goals. Strong emphasis on collaboration and problem-solving, coupled with the ability to adapt to evolving needs, enhances overall effectiveness. Proficient in office management, strategic planning, and fostering effective communication across all levels of an organization.
Overview
10
10
years of professional experience
Work History
Administrator and Authorizations
Colorado Behavior and Learning Group
05.2025 - Current
- Led cross-functional projects focused on improving operational effectiveness to include streamlining device issuance and compliance needs (CPR certifications, new hire welcome emails)
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Managed office/center inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending for four ABA centers and 2 group homes.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Managed human resources functions, including onboarding, compliance, and on-site questions.
- Submitted prior authorizations for insurance for over 150 clients throughout the organization, responded to pended and denied authorizations.
- Managed medical record requests.
- Ensured every ABA centers supervision tracker was up to date weekly.
- Created required accounts for new hires, as well as set up each new hire with an iPad and walkie.
- Managed all technology throughout the company (almost 300 employees).
- Became a liaison between center-based staff and administration, to include the directors and owner of the company.
Center-based Administrator
Colorado Behavior and Learning Group
07.2024 - Current
- Staff and client scheduling for 40 staff and 25 clients
- Tracks staff attendance within ADP and Central Reach
- Completed audits between Central Reach and ADP
- Record and center organization
- Supply management for the ABA center
- Coordination between multiple facets of the company
- Followed up with employees as needed for any billing issues
- Facility maintenance requests
- Informed center of new policies and implementation of those policies
Patient Service Representative
Surgery Partners
06.2023 - 06.2024
- Researched and replied to insurance, patient, and internal customer inquiries.
- Complied with HIPAA laws to protect patient data.
- Completed billing by verifying patients' insurance coverage and following up on missing and incorrect information.
- Coordinated communication between patients, family members and medical staff.
- Collected balances and deductibles from patients.
- Serviced over 100 clients weekly.
Patient Care Coordinator
Optum
06.2022 - 06.2023
- Coordinated effective interdepartmental collaboration through open communication between medical staff.
- Improved quality of care with diligent attention to patient needs and delivery strategies.
- Received incoming calls and triaged phone requests.
- Coordinated communication between patients, family members and medical staff.
- Improved institutional policies based on collected, analyzed and reported encounter data.
- Conveyed policies and procedures to patients from medical and administrative standpoints.
- Ensured that all patients were billed correctly for surgeries and procedures. Collected any outstanding balances with the company and focused on collecting payments before services were rendered.
Front Office Coordinator
Lifestance Health
07.2021 - 06.2022
- Sustained team performance levels and work quality with effective training skills and ongoing monitoring strategies.
- Managed data entry, payments and paperwork to coordinate smooth deliveries.
- Upheld sound financial practices, including determining current financial status and verifying insurance.
- Scheduled appointments, checking in every visitor and coordinating necessary files.
- Guided employees on how to handle difficult questions or problems.
- Covered daily office workloads with optimized staffing and resource allocation.
- Preserved customer loyalty by quickly and completely resolving complaints.
- Coordinated with the billing team to collect any past due balances and set-up and maintained payment plans.
Anesthesia Technician
Children's Hospital Colorado
03.2019 - 02.2021
- Supported fast-paced surgery schedule and prevented delays by coordinating anesthesia supplies.
- Avoided errors with proactive tests and calibration of operating room delivery systems and anesthesia monitors.
- Prepared and assembled transducer lines and equipment necessary for invasive monitoring.
- Maintained department equipment by evaluating performance, inspecting for defects and scheduling repairs with contracted vendors.
- Assisted anesthesiologist with transporting and monitoring patients to operating rooms.
CNA/Supply Manager
Gastroenterology Associates of Colorado Springs
11.2015 - 01.2019
- Oversaw execution of opening and closing procedures to desired standard. Completed patient pre-operative assessments including vitals, health history questionnaire, and communicated with nursing staff about medical concerns.
- Established fruitful working relationships with employees, management and vendors.
- Delivered excellence in guest service and quality control of operations to attain company mission.
- Determined departmental financial needs and developed budgets for expenditures.
- Responsible for initiating cost-analysis for the procedure center, saving the company $75,000 per year.
Education
Master of Science - Healthcare Administration
Southern New Hampshire University
Manchester09-2020
Bachelor of Science - Athletic Training
University of Northern Colorado
GreeleySkills
- Customer service expertise
- Collaborative leadership approach
- Team leadership experience
- Recordkeeping and file management
- Attention to detail
- Office administration
- MS office
- Documentation and reporting
- Decision-making
- Office management
- Data confidentiality
- Personable and approachable
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Received a Distinguished Scholar recognition in the master's program by maintaining a 4.0 GPA.
Timeline
Administrator and Authorizations
Colorado Behavior and Learning Group
05.2025 - Current
Center-based Administrator
Colorado Behavior and Learning Group
07.2024 - Current
Patient Service Representative
Surgery Partners
06.2023 - 06.2024
Patient Care Coordinator
Optum
06.2022 - 06.2023
Front Office Coordinator
Lifestance Health
07.2021 - 06.2022
Anesthesia Technician
Children's Hospital Colorado
03.2019 - 02.2021
CNA/Supply Manager
Gastroenterology Associates of Colorado Springs
11.2015 - 01.2019
Master of Science - Healthcare Administration
Southern New Hampshire University
Bachelor of Science - Athletic Training
University of Northern Colorado