ALICIA BURAK
Leominster,MA
Summary
A dedicated administrative assistant with successful experience in fast-paced office settings. Highly regarded professional with a passion for customer service. Possesses strong communication and multitasking skills, as well as extremely effective in working as part of a team.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Assistant, Land Use Department
Town of Acton
2021.05 - Current
- Provides organized administrative support to the Planning and Building Divisions and assists with permit processing.
- Delivers excellent customer service through prompt responses to public inquiries, addressing concerns effectively, and building strong relationships.
- Coordinates Planning Board and ZBA meetings including: preparing agendas, minutes, and related mailings, while maintaining communication with the Boards and Applicants.
- Ensures accurate record-keeping with diligent data entry and database management.
- Prepares and manages purchase orders, invoices, and bill pay and grant reimbursements.
- Maintains and updates spreadsheets including payroll.
- Files and organizes documents to fulfill records requests
- Panning Division review for Business Certificates
Public Safety Dispatcher
Town Of Acton
2006.09 - 2021.05
- Receives and prioritizes calls and complaints from the public regarding crimes, fires and emergencies, using interpersonal skills to determine the nature of the concern.
- Answers 911 calls, performs appropriate emergency medical dispatch, dispatches personnel and resources to the scene while maintaining radio contact, phone calls, and unit location.
- Inputs information from all calls into system, using Computer Aided Dispatch Software while maintaining accuracy of details
- Maintains constant communication and delivers exceptional level of service to public by listening to concerns and answering inquiries
- Performs computer record searches, warrant checks, and compiles appropriate paperwork for criminal applications and arrests
Real Estate Sales Agent
Coldwell Banker Realty
2021.02 - Current
- Licensed to help homeowners and homebuyers sell or purchase residential properties in Central Mass areas
- Responsible for generating and analyzing property lists based on an understanding of buyers needs and financial resources
- Actively engaged in building client base, and broadening network to support requirements of the real estate industry
Education
Some College (No Degree) - Business Administration
Mount Wachusett Community College
Gardner, MAHigh School Diploma -
Lunenburg High School
Lunenburg, MA2005
Skills
- Exceptional customer service skills
- Effective communication and interpersonal skills
- Strong organizational skills
- Ability to prioritize and work under pressure
- Excellent rapport with public and inter-agencies
- Enjoys collaborating with others
Certification
- Introduction to Microsoft Excel 2019/Office365
Timeline
Administrative Assistant, Land Use Department
Town of Acton
2021.05 - Current
Real Estate Sales Agent
Coldwell Banker Realty
2021.02 - Current
Public Safety Dispatcher
Town Of Acton
2006.09 - 2021.05
Some College (No Degree) - Business Administration
Mount Wachusett Community College
High School Diploma -
Lunenburg High School
- Introduction to Microsoft Excel 2019/Office365
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