Summary
Work History
Education
Skills
Work Preference
High Level Experience
Timeline
Generic

Alicia Buras

Lawrenceville,GA

Summary

Adept at legal document drafting and client communication, I excelled at The Crites Firm, enhancing file management systems and client satisfaction. My proficiency in schedule management and keen understanding of legal terms drove process improvements, significantly contributing to team success.

Work History

Junior Paralegal

The Crites Firm
Atlanta, GA
10.2024 - Current
  • Identified and analyzed legal documents, discoveries and contracts.
  • Maintained contract database with relevant information for categorization and easy access.
  • Performed administrative duties such as photocopying, scanning, and organizing legal documents.
  • Provided administrative support such as scheduling appointments or coordinating travel arrangements.
  • Managed case files and documentation, ensuring accuracy and confidentiality.
  • Communicated directly with clients under attorney supervision regarding case progress and updates.
  • Coordinated and managed case files, ensuring all documents were accurately filed and easily accessible.
  • Reviewed legal documents for accuracy and completeness.
  • Responded to client calls and inquiries to deliver applicable information.
  • Drafted legal documents including briefs, pleadings, appeals, agreements, contracts, and legal memoranda.

Billing Manager

The Crites Firm
Atlanta, GA
08.2023 - Current
  • Processed customer payments and generated monthly statements.
  • Resolved customer inquiries regarding billing discrepancies.
  • Worked effectively in team environments to make the workplace more productive.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Coordinated with collections department to resolve overdue payments promptly.
  • Maintained up-to-date records of all billing activities in an organized manner.
  • Prepared invoices for customers based on product and service usage or flat fees.

Senior Intake Specialist

The Crites Firm
Atlanta, GA
08.2022 - Current
  • Scheduled appointments and coordinated logistics for initial assessments and follow-up meetings.
  • Conducted initial assessments of clients' strengths, weaknesses, interests, abilities, and other pertinent information needed to determine the best course of action.
  • Monitored client progress and updated case files accordingly.
  • Conducted follow-up communication with clients to evaluate satisfaction and outcomes of services provided.
  • Addressed and resolved client concerns or complaints related to the intake process.
  • Reviewed intake forms for completeness, accuracy, and compliance with program requirements.
  • Attended trainings related to new programs or changes in policy and procedures as required by supervisor or agency regulations.
  • Assessed client needs through initial interviews and consultations to determine appropriate services.
  • Prepared reports summarizing data related to intakes processed during specified period of time.
  • Coordinated the intake process, ensuring all required documentation was collected and processed.
  • Implemented feedback mechanisms for continuous improvement of the intake process.
  • Contacted consumers from prepared list to conduct interviews to obtain information.
  • Maintained a database of all incoming requests for services and tracked outcomes of cases.
  • Developed individualized plans based on client's needs, preferences, abilities, and goals.
  • Asked questions in accordance with instructions to obtain person's name, address and age.
  • Assessed client eligibility for services according to established criteria, policies and procedures.
  • Assisted individuals in filling out applications or questionnaires.
  • Maintained accurate and up-to-date records of client interactions and services provided.
  • Met with supervisor daily to submit completed assignments and discuss progress.
  • Participated in team meetings and provided input regarding case management strategies or interventions.
  • Managed multiple projects simultaneously while adhering to tight deadlines.
  • Evaluated documents and records related to client applications for services.
  • Participated in ongoing training and professional development related to intake procedures and client care.
  • Provided follow-up assistance with clients who have completed services by helping them explore additional resources or options.
  • Reviewed data obtained from interview for completeness and accuracy.
  • Provided excellent customer service to clients by responding promptly and accurately to their inquiries.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Managed inventory and supplies to ensure materials were available when needed.

Education

Associate of Arts - Acting

Nassau Community College
Garden City, NY
06-1998

Skills

  • Understanding of Legal Terms
  • Professional Document Drafting
  • File management
  • Effective Client Communication
  • Legal writing
  • Proficient Schedule Management

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

401k matchWork from home option

High Level Experience

  • Interviewing prospective clients by phone and email to become familiar with their cases
  • Evaluating prospective clients' claims to determine whether they are in line with the areas of practice and experience of the firm
  • Scheduling initial consultation appointments with attorneys for promising potential candidates
  • Onboarding new clients by filling out necessary paperwork and putting together initial case files
  • Entering client information into computer systems
  • Networking with law firms in other areas of specialty to grow referrals
  • Performing administrative support tasks as assigned
  • Everyday use of the Clio system

Timeline

Junior Paralegal

The Crites Firm
10.2024 - Current

Billing Manager

The Crites Firm
08.2023 - Current

Senior Intake Specialist

The Crites Firm
08.2022 - Current

Associate of Arts - Acting

Nassau Community College

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Alicia Buras