Alicia Burden
Fairburn,GA
Summary
Professional with comprehensive experience in claims processing and evaluation. Demonstrates strong analytical skills, thorough knowledge of insurance policies, and consistent track record of identifying and resolving complex claims. Valued team player with strong focus on collaboration and results, adaptable to evolving work environments. Known for reliability, problem-solving abilities, and effective communication with stakeholders.
Overview
7
7
years of professional experience
Work History
Claims Examiner
Georgia Department of Labor
09.2021 - Current
- Handled sensitive information with discretion, ensuring confidentiality of personal and financial details for claimants throughout the claims examination process.
- Participated in cross-functional team meetings to address organizational challenges related to claims management and develop solutions collaboratively.
- Reduced claim processing time by implementing efficient workflow strategies and prioritizing tasks effectively.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Finalized unemployment claim files for insurance claim payment release.
Inbound Sales Representative
RMI
03.2020 - 02.2021
- Managed high call volume efficiently, maintaining a professional demeanor under pressure.
- Increased product knowledge through continuous training, resulting in improved sales performance.
- Redirecting, and warm- transferring calls to the correct departments with customer service to provide a smooth process for filing claims.
- Consistently met or exceeded assigned sales quotas while maintaining excellent customer satisfaction
Fleet Account Manager
Fleetcor
03.2018 - 03.2020
- Account Manager for companies fuel expenses. The role of this job is to provide each customer with the best customer service and fairest rate for their fleet.
- Sell BP MasterCard, while maintaining a quota of 110% monthly.
- Use Salesforce system to generate, contact, and maintain account activity with every business for fleet purchases.
- Maintain a dial ratio of a minimum of 85 dials daily outbound.
- Manage account’s fuel spend for the first 12 weeks of establishment with excellent customer service and product knowledge.
- Provided management with information used to evaluate regional and national opportunities.
Phone Customer Service Representative
Assurant
07.2018 - 08.2018
- The voice of American Banker’s Security, the leading brand in home and casualty claims, taking in a call volume of 100 plus calls per day.
- Assist in filing damage claims for home owner’s policies, and renter’s insurance policies.
- Providing excellent customer service while re-directing customers to the correct department for their calls.
- Maintaining updated knowledge of terms and conditions for policies to provide the customer with the best options available in damage for their property.
- Multi-screen control with control of a minimum of two computer screens and a phone.
Education
Bachelor of Arts - Mass Communications
Clark Atlanta University
Atlanta, GA05-2010
High school diploma - undefined
Centennial High School
Champaign, IL05.2006
Skills
- Data entry expertise
- Advanced Excel proficiency
- Skilled front desk coordinator
- Retail sales expertise
- Client account management
- Salesforce
- Claims processing
- Verbal communication
- Data verification
- Investigative skills
- Claims evaluation
- Decision-making
- Customer service and support
- Critical thinking
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Claims Examiner
Georgia Department of Labor
09.2021 - Current
Inbound Sales Representative
RMI
03.2020 - 02.2021
Phone Customer Service Representative
Assurant
07.2018 - 08.2018
Fleet Account Manager
Fleetcor
03.2018 - 03.2020
High school diploma - undefined
Centennial High School
Bachelor of Arts - Mass Communications
Clark Atlanta University
Similar Profiles
Hannah HardingHannah Harding
Chief Development Officer at Georgia Department of LaborChief Development Officer at Georgia Department of Labor
Janet CrowderJanet Crowder
UI Claims Examiner I at Georgia Department of LaborUI Claims Examiner I at Georgia Department of Labor
Sabrina BoydSabrina Boyd
UI Claims-Robert Half Recruiting at Georgia Department of LaborUI Claims-Robert Half Recruiting at Georgia Department of Labor
Keyonna JonesKeyonna Jones
Hairstylist at Tallah WaajidHairstylist at Tallah Waajid
Phyllis StembridgePhyllis Stembridge
Practice Manager at Snapfinger Woods PediatricsPractice Manager at Snapfinger Woods Pediatrics