Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Alicia Burns

Anderson,SC

Summary

Upcoming graduate, highly motivated individual with a passion for delivering excellent customer service. Skilled in problem-solving, active listening, communication. comprehension of familial structures, proficiency in communication, crisis management abilities, and your capability to engage with various demographic groups. Coursework accomplishments include History of Psychology, Experimental Psychology, Statistics, Cognitive Psychology, Personality Psychology, Psychological Psychology, Social Psychology, Child Psychology, and so on.Thorough legal and business economics acumen and excellent interpersonal skills.I hold a strong belief in encouraging healthy relationships, enhancing communication, aiding families during challenging times, empowering individuals within family structures, and initiating positive transformations in communities. I also have a deep passion for assisting others. I really appreciate your consideration and I look forward to working and helping others in the future.

Overview

6
6
years of professional experience

Work History

Debt Collection Specialist

TD Bank
01.2023 - Current
  • Negotiating payments while continuing to build a positive relationship with customers
  • Maintaining inbounds and outbound calls
  • Handled high call volume
  • Documenting account calls

Assembler/Production

Electrolux
03.2022 - 11.2023
  • Assembled machinery, fabricated metal products, electrical equipment, appliances, and more according to directions
  • Read blueprints, schematics, or similar documentation, then builds to those specifications
  • Used various machines and hand tools to accomplish assigned tasks

Production Worker

Michelin
09.2021 - 03.2022
  • Inspected finished products for quality and adherence to customers profications
  • Calibrated machines to maintain required productivity levels and adherence to quality standards
  • Performed daily maintenance and servicing equipment to maintain

Customer Service

Cinch Home Services
02.2019 - 06.2020
  • Utilize professionalism, communication skills and acquired product knowledge to provide a high quality experience in the handling of product and general questions as well as enrollment and renewal(retention calls) through consultative sales techniques
  • Handled inbound and outbound calls
  • Quickly identified customer needs and handled system transactions and system data entry in a timely manner, professional and accurate manner

Education

Bachelor's degree - Psychology

Capella University
02.2025

Skills

  • Customer Support
  • Data Entry
  • Typing
  • Microsoft Excel
  • Microsoft Office (4 years)
  • Phone Etiquette
  • Communication skills
  • Customer Service (3 years)
  • research skills
  • ethics
  • critical thinking
  • active listening
  • time management

Timeline

Debt Collection Specialist

TD Bank
01.2023 - Current

Assembler/Production

Electrolux
03.2022 - 11.2023

Production Worker

Michelin
09.2021 - 03.2022

Customer Service

Cinch Home Services
02.2019 - 06.2020

Bachelor's degree - Psychology

Capella University
Alicia Burns