Summary
Overview
Work History
Education
Skills
Certification
Timeline

Alicia C. Rivera

Summary

Dedicated Registered Nurse with over 25 years of diverse nursing experience, specializing in evidence-based practices and a patient-centered approach. Expertise encompasses telehealth, triage, pediatrics, primary care, emergency care, pre- and postoperative care, and hematology/oncology. Proven ability to deliver high-quality care in both direct and virtual settings, supported by strong clinical judgment, care coordination skills, and critical thinking. Committed to maintaining the highest standards of nursing practice, safety, and patient satisfaction in any medical facility or remote/hybrid environment.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Registered Nurse (Ambulatory Care)

Randolph Pediatric Clinic
06.2015 - 07.2025
  • Comprehensive professional nursing care provided with advanced clinical knowledge and critical thinking skills. Executed medical regimens including procedures, treatments, vital signs, and medication administration per established policies and guidelines.
  • Utilized approved Clinical Support Staff Protocols in accordance with local guidance to provide coordinated care for high volume, low or high intensity patient diagnosis.
  • Triaged telehealth calls for pediatric patients/family member within scope of practice, triage protocols, and/or provider consultation. Ensured provider review and co-signed triages within 24 hrs.
  • Proficient using Schmitt Pediatric Telephone Protocols, Schmitt-Thompson Clinical Content E-protocols for Telephone Triage, Carol Rutenberg Triage Protocols, and Ovid Telephone Triage Protocols for Nurses.
  • Highly experienced with high stress situations involving others’ frustrations
  • Provided health education/coaching for pediatric patients to family member or caregiver.
  • Communicated sensitively with parent/caregiver to create safe and supportive environment.
  • Participated in continuing educations programs and engaged in evidence-based improvement projects to maintain up to date skills, advanced clinical practices, and nursing license.
  • Provided oversight for clinic’s staff education and training programs. Mentorship to newly assigned staff and paraprofessionals.
  • Clinic Patient Advocate for approximately 2 yrs.

Registered Nurse Pre-Op/PACU

Stone Oak Surgery Center
06.2014 - 02.2015
  • Consistent with the ANA Scope and Standards of Practice, provided nursing care utilizing the nursing process, including assessment, diagnosis, planning, intervention and evaluation for assigned patients in either Pre-Op or PACU.
  • Addressed increasingly complex psychological, emotional, cultural, and social needs of patient and families in accordance with their level of understanding.
  • Used appropriate protocols, administered medications and treatments; monitored for side-effects and effectiveness of the treatment prescribed.
  • Documented patient history, symptoms, medication, and care given.
  • Assessed learning needs and provided education to patients, family members and/or care givers; identify issues and resources.

RN Emergency Room

Christus Santa Rosa Alamo Heights
09.2013 - 04.2014
  • Utilized critical thinking skills to assess the physical, psychological, social, cultural, spiritual, and developmental needs of patients and families in the emergency department.
  • Developed and used modified care plans of care to meet individual patient needs by utilizing evidence-based care practices.
  • Provided treatments to patients in the ED and evaluated their response to care and treatments. Anticipated admissions, discharges, and transfers from the ED and facilitated efficient patient flow between departments or hospitals should a transfer be necessary.
  • Incorporated patient safety practices and guidelines to promote a safe environment to produce positive patient outcomes.
  • Mentorship and clinical supervision to entry level nurses and assist in their clinical development.
  • Super user and point of contact for Stericycle Healthcare Rx Waste Stream Management and Glucometer.
  • Generated weekly & monthly status reports to ED director, completed patient chart audits, and acting house supervisor in absence of House Supervisor or ED director.

Education

Associate in Applied Science - Nursing

San Antonio College, San Antonio, Texas
12.2000

Skills

  • Active listening with excellent patient and interdisciplinary communication
  • Focus and attention to detail
  • Meticulous charting and documentation
  • Time management and organization
  • Flexible and self-motivated
  • Proficient with electronic health record (EHC)
  • Microsoft Word, Power Point, Outlook, and TEAMS, Intermediate
  • Google Workspace, Basic
  • Critical think, multitask, and prfioritize by acuity and/or urgency
  • Adhere to quality, safety, and infection control standards
  • Protected health information (PHI) management and personal identifiable information (PII) protection
  • HIPPA and privacy regulatory compliance
  • Secure remote work practices with encrypted tele-health technology and VPN
  • Equipped with high-speed internet connectivity
  • Language Spanish (Fluent)

Certification

Registered Nurse, Texas Board of Nursing

Nursing Licensure Compact (NLC)
Expires: June 2027


American Red Cross, Basic Life Support(BLS)

Expires: August 2026


Period of PURPLE Crying Training Program Certification | National Center on Shaken Baby Syndrome

Timeline

Registered Nurse (Ambulatory Care) - Randolph Pediatric Clinic
06.2015 - 07.2025
Registered Nurse Pre-Op/PACU - Stone Oak Surgery Center
06.2014 - 02.2015
RN Emergency Room - Christus Santa Rosa Alamo Heights
09.2013 - 04.2014
San Antonio College - Associate in Applied Science, Nursing
Alicia C. Rivera