Alicia Caballero
Clarksville,TN
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Retail Store Manager
Prime Communications AT&T
11.2021 - Current
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Assistant Store Manager
Carters Oshkosh
09.2020 - 10.2021
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Accident Case Manager
Agero
01.2019 - 12.2020
- Started in roadside assistance, was promoted to working with Ultra premium case management. Shortly after I was promoted to trainer (training new hires), then transitioned into the Accident case management role.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Posted payments to accounts and maintained records.
- Answered phone calls and responded to customer emails.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
Sales Associate
Kohl's
01.2016 - 02.2018
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
GED -
South Puget Sound Community College
Olympia, WA06-2018
Skills
- Attention to detail
- Customer service
- Data entry proficiency
- Analytical thinking
- Problem-solving
Timeline
Retail Store Manager
Prime Communications AT&T
11.2021 - Current
Assistant Store Manager
Carters Oshkosh
09.2020 - 10.2021
Accident Case Manager
Agero
01.2019 - 12.2020
Sales Associate
Kohl's
01.2016 - 02.2018
GED -
South Puget Sound Community College
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