Alicia Cabrera
Palm Springs,CA
Summary
Good work ethics, outgoing, and offering superb customer services. Enthusiastic also, able to learn new tasks and work well with others. Very responsible and professional demeanor at all times. Bilingual builds and leads to friendly efficient services. Excellent communication and time management skills; handling the task with accuracy and efficiency getting the job done by any deadline that needs to be met and always on time. 10 years of experience in the cashier, surveillance security, customer service, experience in report writing, I've been trained for different life events, for example, shooting scenarios at the Ben Clark training center and at college.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Store Associate/Cashier
Angelview
07.2022 - 08.2024
- Maintained a clean and organized store environment to enhance customer experience.
- Conducted daily store opening/closing procedures, ensuring proper security measures were followed for a safe store environment.
- Provided support during peak shopping periods by monitoring fitting rooms, restocking shelves, or assisting at the register as needed.
- Managed customer complaints professionally, resolving issues promptly to ensure customer satisfaction.
- Strengthened brand loyalty among customers by offering personalized shopping experiences based on their preferences.
- Assisted customers in finding the perfect product for their needs, resulting in higher satisfaction rates.
- Operated cash register for cash, and credit card transactions with excellent accuracy levels.
Program Leader
Think Together
02.2021 - 08.2021
- Program Leaders work with an assigned group of students, student to staff ratio is contingent upon CDC guidelines
- Program Leaders act as positive adult role models, coaches, and mentors
- Program Leaders must have a genuine interest in the growth, development, and provision of a safe and nurturing environment for the students they teach
- Program Leader's ability to establish authority and connections through leadership, communication, and most importantly patience, will be required in giving our students the stability and nurturing atmosphere they need to succeed
- Ensuring that Think Together students reach their potential takes a tremendous amount of hard work, flexibility, and commitment.
Key Holder/Retail Clerk/Cashier
Monterey Palm Liquor
09.2020 - 11.2020
- Know the principal Federal liquor laws and regulations and Alcohol
- Providing excellent customer service, opening and closing of the store, operating a cash register; stocking of liquor store coolers and shelves; balancing sales receipts; cleaning of the store
- Planned and executed strategies to increase business and drive profit growth
- Providing above-average customer service
- Stocking and facing products on the shelves and in storage
- Daily dusting and cleaning requirements
- Lifting and stocking of products up to 50lbs
- Stocking and organizing store front and storage areas
- Knowledge of Alcohol products
- Manage 7 tablets with online orders from customers DoorDash, UberEats, Postmates, Drizzle and Amazon Hub orders
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
- Compiled inventory lists and worked with vendors for product pricing and special orders
- Handled high volume sales with cash, credit and online transactions, balancing cash draw at end of shift with 100% accuracy rate
- Retail Inventory Associate / WIS International - San Diego, California 12/2018 - 02/2019
- Ability to stand with varied movement for hours at a time ability to regularly lift up to 10 pounds (and up to 20 pounds on rare occasions) Possess the stamina to stand for extended periods of time Move and bend frequently ability to climb ladders and reach merchandise regularly, with or without reasonable accommodations Reliable transportation to local assignments Internet access to check work schedules The ability to Travel 3-4 consecutive days
- Share hotel with same sex room-mates Drivers Licenses Maintained inventory count, tracked usage and documented variances Kept all documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors to obtain replacements or refunds
- Maintained accurate records to support inventory audits and inventory replenishment activities.
Caregiver
City View Residential Care Inc
10.2018 - 12.2018
- Performing light housekeeping tasks (dusting, vacuuming, making beds, changing linens, cleaning bathrooms, kitchens, washing
- Maintained a clean and well-organized environment for client happiness and safety
- Improved patient outlook and daily living through compassionate care
- Laundered clothing and bedding to prevent infection
- Aided with mobility and independence for disabled individuals and continually monitored safety
- Assisted patients with daily personal hygiene such as bathing, dressing, and grooming
- Provided ongoing compassionate patient care for each client.
Small Business Manager
T-Shirt Shop
08.2014 - 08.2016
- Providing companionship and conversation, providing stabilization and assistance with walking, cleaning up meal-related items Assistance with activities of daily living Assisting with bathing, assisting with grooming, assisting with toileting Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals., Provide superb customer service, in a friendly manner, Restocked, arranged and organized merchandise in front lanes to drive product sales
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction, and sales numbers
- Counted cash in the register drawer at the beginning and end of the shift
- Operated a cash register for cash, check, and credit card transactions with accuracy
- Arranged paper and electronic payment records to maintain well-organized fill systems and record-keeping compliance
- Assisted customers by answering questions and fulfilling requests
- Increased sales by offering advice on purchases and promoting additional products
- Worked closely with co-workers to solve problems and handle customer concerns
- Cultivated a loyal customer base by providing excellent customer service
- Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy, and inquiry response
- Formed and sustained strategic relationships with clients.
Education
Bachelors - Teaching Credential
Grand Canyon University
Phoenix, AZMoreno Valley Community College
Moreno Valley, CABen Clark Training Center (Sheriffs Department)
Riverside, CAAssociate of Arts - Criminal Justice
Platt College
Riverside, CA12.2017
High School Diploma -
El Monte - Rosemead Adult School
El Monte, CA06.2009
Filling Certificate - Filling
El Monte Rosemead Adult School
El Monte, CA06.2003
Skills
- Microsoft Office
- Project Planning
- Multitasking
- Friendly Positive Attitude
- Problem Resolution
- Program Activities
- Focus and Follow-Through
- Decision Making
- Mathematical Calculation and Reasoning
- Sales Tracking
- Customer Service Management
- Money Handling
- Multitasking and Prioritization
- Desktops, Laptops and Mobile Devices
- Honest and Ethical
- Reliable and Responsible
- Credits and Refunds
- Payment Processing
- Liquor Laws Policies and Procedures
- Customer Transactions
- Cash Register Operations
- Analytical Thinking
- Coin and Currency Counting
- Caring Companionship
- Bedside Care
- Personal Hygiene Assistance
- Ability to Lift Clients
- Injury Prevention
- Wound Care
- Emergency Response
- Clerical
- Computer Skills
- Leadership
- Time Management
- Fluent in Spanish
- Customer Assistance
- California Law Understanding
- Report Writing Understanding
- Criminal Investigations Understanding
- Strong Communication Abilities
- Resolving Customer Issues
- Documenting Information
- Loss Prevention
Certification
- HEARTSAVER FIRST AID CPR AED ECARD, 10/25/2021
- CHILD, CPR AED, INFANT CPR
- CERTIFICATE HEARTSAVER FIRST AID CPR AED ONLINE PORTION, 10/25/2021
- CALIFORNIA PRELICENSING CERTIFICATE OF COMPLETION FIRE & CASUALTY PRELICENSING, 09/26/2020
Timeline
Store Associate/Cashier
Angelview
07.2022 - 08.2024
Program Leader
Think Together
02.2021 - 08.2021
Key Holder/Retail Clerk/Cashier
Monterey Palm Liquor
09.2020 - 11.2020
Caregiver
City View Residential Care Inc
10.2018 - 12.2018
Small Business Manager
T-Shirt Shop
08.2014 - 08.2016
Bachelors - Teaching Credential
Grand Canyon University
Moreno Valley Community College
Ben Clark Training Center (Sheriffs Department)
Associate of Arts - Criminal Justice
Platt College
High School Diploma -
El Monte - Rosemead Adult School
Filling Certificate - Filling
El Monte Rosemead Adult School