Alicia Calcote
Cary,NC
Summary
Versatile and dependable management professional skilled at seeing "big picture" while still focusing on details. Expertise in business development and streamlining processes and systems. Successful at managing multiple priorities with a positive attitude and willing to take on challenges to achieve organizational success.
Overview
7
7
years of professional experience
Work History
Operations Manager
TMF Group
Cary, NC
04.2021 - 09.2022
- Built and reviewed proposals, master service agreements, and budgets to streamline contract process.
- Communicated performance metrics, opportunities, and risks to department leadership.
- Identified procedure or process changes required to improve performance and productivity.
- Reviewed operations reports to understand numbers and trends.
- Directed initiatives to improve work environment, company culture and overall business strategy.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
Operations Specialist
TMF Group
Cary, NC
10.2019 - 03.2021
- Analyzed and maintained high volumes of client, employee, and financial data to ensure accuracy and usability.
- Designed sales processes and reports in Salesforce.
- Conducted internal AR and AP processes in Quickbooks, such as billing, collections, and vendor management.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
- Generated reports of findings to help management with making key decisions.
- Encouraged and promoted ideas aligned to business needs and benefits.
Senior Specialist, Financial Operations
Assoc. Of Intl. Certified Professional Accountants
Durham, NC
06.2018 - 10.2019
- Guided US internal business owners through transition to global business services (GBS) branch in Malaysia.
- Monitored transactional activities and implemented proactive measures to increase efficiency.
- Presented monthly General Ledger reconciliations to leadership, communicating variances and resolutions.
- Oversaw work of junior personnel, helping to motivate strong performance and improve overall knowledge with focus on mentoring and coaching.
- Led projects by coordinating schedules, organizing resources and delegating work to meet deliverable and timeline requirements.
- Conducted independent technical reviews of current processes and records to proactively identify and correct process and system issues.
Lead Coordinator, Accounts Receivable
Assoc. Of Intl. Certified Professional Accountants
Durham, NC
01.2017 - 06.2018
- Designed formal training plan and facilitated training and process transition with GBS staff onsite and virtually.
- Independently constructed transactional reports to reduce development costs.
- Managed complex problem-solving for upper management in order to complete projects timely.
- Contributed to implementation of ERP solution and CRM solution.
- Supported management in restructure of operations from domestic to global platform.
Specialist, Accounts Receivable
Assoc. Of Intl. Certified Professional Accountants
Durham, NC
06.2015 - 12.2016
- Independently built new processes to enhance customer experience through correction of auto-applications and incomplete customer service requests, monitoring of payment errors, and consistent notification schedule.
- Meticulously documented procedures for use as valuable training and reference resources.
- Utilized advanced proficiency of Microsoft Office products to re-engineer collections process, improving timely resolution of transactions and reducing aged receivables by approximately 35% in 1 year.
- Conducted timely manual billing of specialty products and services for business to business sales.
- Reconciled large firm payments to confirm proper allocation of funds.
Education
Master of Business Administration -
Liberty University
Lynchburg, VABachelor of Science - Business Administration, Accounting
Rochester Institute of Technology
Skills
Microsoft Suite (Excel, Word, Outlook, PowerPoint)
Written and verbal communication
Task delegationAttention to detailOrganization & prioritizationBudgeting and forecasting
Data analysis
Complex problem analysis
Project planning and development
Report generation
Strategic planning
Time and attendance systems
Process improvement
Work flow planning
Cross-functional communications
Affiliations
Beta Gamma Sigma member
National Society of Leadership and Success member