Alicia Calderon
San Pablo,CA
Summary
Accomplished Independent Contractor and Trust Manager at San Diego Regional Center, adept in managing projects with exceptional organizational skills and a focus on timely, high-quality outcomes. Fluent in Spanish, with expertise in MS Office, I excel in analytical problem-solving and fostering strong vendor relationships. Proven leadership in improving team efficiency and client service delivery.
Overview
14
14
years of professional experience
Work History
Independent Contractor
San Diego Regional Center
12.2021 - 01.2024
- Managed multiple projects concurrently, ensuring timely delivery and high-quality results.
- Maintained timely and accurate accounts payable processing, resulting in improved vendor relationships.
- Ensured data integrity by reviewing reports for accuracy before submission to management team.
- Participated in special projects as needed, applying strong analytical skills to drive successful outcomes.
- Mentored new management, aiding their transition into the role and provided continuous training to ensure process and procedures are successfully met.
Trust Manager
San Diego Regional Center
04.2017 - 12.2021
- Oversaw daily operations of the Trust department with 1500 + clients as representative payee by ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated closely with Social Security Administration and Veteran Affairs Office to provide SSI, SSA, Medi-Cal, VA benefits to our clients.
- Conducted placement home audits to ensure clients monies are used in accordance with regulations and procedures.
Trust Assistant
San Diego Regional Center
11.2009 - 04.2017
- Exceeded performance expectations, consistently meeting deadlines for monthly close procedures and other time-sensitive tasks.
- Maintained the highest level of confidentiality when handling sensitive financial data, ensuring compliance with company policies and legal requirements.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Set up vendors on eBilling system and provided personal and group training on how to successfully submit invoices.
- Maintained good working relationships with vendors and resolved disputes.
Education
Bachelor of Arts - Psychology
National University
La Jolla, CA05.2015
Skills
- Excellent written and verbal communication skills
- Exceptional organizational and time-management skills
- Strong problem-solving and analytical skills
- Enjoy working as a team member or independently
- MS Word, Powerpoint, Excel, Outlook
- Fluent in Spanish
Timeline
Independent Contractor
San Diego Regional Center
12.2021 - 01.2024
Trust Manager
San Diego Regional Center
04.2017 - 12.2021
Trust Assistant
San Diego Regional Center
11.2009 - 04.2017
Bachelor of Arts - Psychology
National University
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