Alicia Caldwell
4124 Belvedere Square F,GA
Summary
Versatile professional with extensive experience in various aspects of customer service. Consistently delivers top-notch service with strong determination and energy. Excels in handling multiple projects and tasks, effectively prioritizing them. Broad-based experience in customer service equips with skills necessary to provide exceptional support and ensure customer satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Packaging Handler, ICQA Inventory Count, Picking
Amazon Warehouse Fulfillment Center
11.2021 - 12.2024
- Proactively identified potential bottlenecks or inefficiencies within packaging workflow, initiating discussions with team members on possible solutions to optimize productivity.
- Contributed to cost reduction efforts through regular evaluation of materials usage, identifying opportunities for resource conservation.
- Maintained a safe work environment through diligent adherence to safety protocols and guidelines.
- Maximized storage space utilization through strategic organization of packaged products, allowing for increased inventory capacity and efficient warehouse management.
BMW Client Advisor
BMW Dealership
03.2020 - 10.2021
- Assisted in development of promotional events and initiatives to drive showroom traffic and increase sales opportunities.
- Adhered strictly to dealership policies and procedures regarding sales processes and documentation requirements.
- Negotiated trade-in values for clients'' existing vehicles, maximizing profit margins while maintaining customer trust.
- Streamlined vehicle purchasing process for customers, ensuring smooth transaction from start to finish.
Machine Operator
Bagcraft at Novolex
01.2018 - 12.2020
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
- Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Conducted routine maintenance on high-speed packaging equipment, preventing unexpected downtime.
Cleaning Supervisor
Atlanta Green Maids
10.2016 - 10.2017
- Cleaning, stocking and supplying designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc)
- Performing and documenting routine inspection and maintenance activities
- Carry out heavy cleaning tasks and special projects
- As a supervisor job duties include scheduling and coordinating staff, performing specialized services to ensure all areas and equipment are clean, communicating with other departments
- Also hiring and train new team members and maintain a custodial budget
- Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
- Maintained detailed records of completed tasks to track progress towards established goals and ensure compliance with client expectations.
Manager
Jimmy Johns
09.2013 - 10.2016
- Company Overview: Management & Training Corporation
- Provides on-the-job training for new employees
- Delegates and is responsible for ordering, receipt, storage and issuing of all food, labor, equipment, cleaning, and paper supplies for unit to ensure minimum loss from waste or theft
- Assists in supervision of preparation, sales, and service of food
- Management & Training Corporation
- Maintained professional, organized, and safe environment for employees and patrons.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
Call Center Customer Service Representative
Debt Collection Agency
01.2012 - 07.2013
- Manage multiple accounts for delinquency and debt collection efforts
- Locate and contact debtors about outstanding obligations
- Send out past due notices for delinquent accounts or for missed settlement payments
- Investigate and resolve complaints regarding incorrect debt collection attempts
- Report address changes and maintain files regarding debtors for correct and current contact information
- Compile reports on delinquent accounts and report missed payments to credit bureaus
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
High School Diploma -
SMART HORIZONS
Pensacola, FL10-2023
Skills
- Leadership
- Decision Making
- Collaboration/Teamwork
- Coordination
- Strong Work Ethic
- Problem solving
- Customer Service
- Flexibility/Adaptability
- Critical Thinking
- Multitasking
- Workplace safety
- Good communication
- Live Chat
- Patience maintenance
- Time management
Accomplishments
- Achieved through effectively helping with.
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Languages
English
Full Professional
Timeline
Packaging Handler, ICQA Inventory Count, Picking
Amazon Warehouse Fulfillment Center
11.2021 - 12.2024
BMW Client Advisor
BMW Dealership
03.2020 - 10.2021
Machine Operator
Bagcraft at Novolex
01.2018 - 12.2020
Cleaning Supervisor
Atlanta Green Maids
10.2016 - 10.2017
Manager
Jimmy Johns
09.2013 - 10.2016
Call Center Customer Service Representative
Debt Collection Agency
01.2012 - 07.2013
High School Diploma -
SMART HORIZONS
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