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Hi, I’m
Alicia Campbell
Chesapeake,VA
There are two types of people who will tell you that you cannot make a difference in this world: those who are afraid to try and those who are afraid you will succeed.
Ray Goforth
Summary
Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Works cooperatively with property ownership, vendors and residents. Thorough understanding of housing laws and resident management.
Overview
8
years of professional experience
1
Certification
Work History
S.L. Nusbaum Realty
Assistant Property Manager
04.2023 - Current
Job overview
- Conducted daily walk throughs of the property and notated it for the property Manager to present to ownership.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Worked along side construction to gather knowledge to better present the property.
- Scheduled daily social media post to boost engagement.
- Exceeded monthly pre-leasing goals.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Established strong, professional relationships with prospects by promoting team collaboration and delivering exemplary service.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Maximized rental income while minimizing expenses through effective planning and control.
Drucker And Falk
Assistant Property Manager
12.2022 - 04.2023
Job overview
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Processed security deposit refunds.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
Hercules / S.L. Nusbaum Realty
Leasing Manager
07.2019 - 12.2022
Job overview
- Collected rent and tracked resident payments and information in computer system.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Distributed and followed up on tenant renewal notices.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Verified tenant incomes and other information before accepting lease applications.
- Registered clients on database to enable tracking history and maintain updated records.
- Planned special community events.
Regions Bank
Financial Service Specialist
08.2016 - 06.2019
Job overview
- Worked with clients to provide competitive commercial banking solutions and retail financing plans.
- Offered competitive commercial banking solutions and retail financing options.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Properly processed deposits, withdrawals and payments for average of 300 customers daily.
- Balanced staff and vault at end of day and secured monies in accordance with established procedures.
- Performed vault, alarm and door duties to facilitate opening and closing of operations.
- Greeted and welcomed customers with courteous and professional approach to drive prompt, accurate and efficient transactions.
- Cross-sold credit cards, loans and other bank products.
- Monitored and verified suspicious activity on customer accounts.
- Processed applications for new accounts.
Education
Old Dominion UniversityNorfolk, VA
Bachelor of Arts from Interdisciplinary Studies
08.2016
Skills
MRI accounting software
MRI Resident Check
Microsoft Office/ Teams
ADP
Check Point ID
Yardi/
Yardi Check-Scan
Onesite
RealPage
Yieldstar LRO
AI Revenue Management
ConService
Marketing
HandyTrac
Callmax
Brivo
Door King
AI Phone IXG
Knock CRM
Lease Hawk CRM
Active Building
Rent Cafe
Blue Moon Software
Grace Hill
Office Management
Valet Trash Software
COX software
Certification
Fair Housing Certification- Commonwealth of Virginia- Fair Housing
Board
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Bowling
Traveling
Volunteer Work
Timeline
Assistant Property Manager
S.L. Nusbaum Realty
04.2023 - Current
Assistant Property Manager
Drucker And Falk
12.2022 - 04.2023
Leasing Manager
Hercules / S.L. Nusbaum Realty
07.2019 - 12.2022
Financial Service Specialist
Regions Bank
08.2016 - 06.2019
Old Dominion University
Bachelor of Arts from Interdisciplinary Studies