Alicia Campos Ortiz
Mililani Town,HI
Summary
Dynamic and results-oriented professional with a proven track record at Pacific Historic Parks, excelling in customer service and teamwork. Demonstrated ability to handle high-pressure situations and multitask efficiently, enhancing customer satisfaction and loyalty. Skilled in money handling and problem-solving, consistently exceeding sales targets.
Overview
3
3
years of professional experience
Work History
Sales Associate
Pacific Historic Parks
01.2023 - Current
- Built relationships with customers to encourage repeat business.
- Handled high-pressure situations calmly during busy periods or equipment malfunctions, keeping operations running smoothly under challenging circumstances.
- Communication with customers professionally and proactively to provide product information and advice.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked to meet or exceed special targets for special donations and specific product promotions.
- Engaged in friendly conversation with customer to better uncover individual needs.
Fast Food Cashier
Popeyes
10.2022 - 01.2023
- Accurately handled cash register transactions while providing excellent customer service.
- Maintained a clean and organized workspace, ensuring a welcoming environment for customers.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Assisted counter staff in packing ready orders and distributing to customers.
- Provided clear communication with kitchen staff regarding special requests or dietary restrictions, ensuring customer satisfaction with their meals.
- Utilized proper PPE and followed food-preparation safety and sanitation guidelines to reduce risks.
Host
Jinya, Ramen Bar
03.2022 - 09.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Retail Sales Associate
Holister
08.2021 - 04.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Falls Church High School
Falls Church, VA06.2022
Skills
- Customer Service
- Teamwork and Collaboration
- Multi-tasking strength
- Adaptable and Flexible
- Money Handling
- Problem-solving skills
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Pacific Historic Parks
01.2023 - Current
Fast Food Cashier
Popeyes
10.2022 - 01.2023
Host
Jinya, Ramen Bar
03.2022 - 09.2022
Retail Sales Associate
Holister
08.2021 - 04.2022
High School Diploma -
Falls Church High School
Similar Profiles
Jovan RosaJovan Rosa
Producer Services Administrator at Pacific Guardian LifeProducer Services Administrator at Pacific Guardian Life
Jordan McTeerJordan McTeer
Historical Interpreter at Fort George National Historic Site- Parks CanadaHistorical Interpreter at Fort George National Historic Site- Parks Canada
Matthew BrissonMatthew Brisson
Videographer at Mackinac State Historic ParksVideographer at Mackinac State Historic Parks