Alicia Cano
Alamo,TX
Summary
Skilled HR Director offering 30 years of progressive experience in human resources. Strategic leader, decision-maker and problem solver. Communicates clearly and effectively while operating with strong sense of urgency.
Overview
41
41
years of professional experience
Work History
Human Resources Director
City Of Alamo
06.1983 - 01.2024
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Streamlined HR processes for increased efficiency and improved service delivery.
- Implemented policies and procedures to ensure compliance with federal, state, and company regulations.
- Managed benefits administration, ensuring cost-effective coverage options for employees while staying within budget constraints.
- Oversaw annual performance review process, providing guidance to managers on setting goals and measuring employee progress.
- Spearheaded diversity and inclusion efforts, fostering a welcoming workplace environment for all staff members.
- Implemented wellness programs to promote employee health, leading to lower absenteeism rates and increased productivity.
- Established onboarding procedures to facilitate smooth transitions for new hires into the organization.
- Coordinated internal communications efforts, keeping employees informed of important organizational updates and changes.
- Managed workforce planning initiatives, ensuring appropriate staffing levels across departments while minimizing costs associated with overtime or temporary workers.
- Championed change management projects, effectively communicating new policies or processes throughout the organization.
- Optimized HRIS systems for better data accuracy and ease of use by both HR professionals and employees.
- Handled on-boarding process for newly hired employees and distributed all paperwork.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Oversaw workers' compensation program for employees injured on job.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Answered employee inquiries regarding health benefits and 401k options.
- Monitored administration of benefits program to maintain compliance with employee insurance program.
- Provided immediate updates to entire employee pool when policies and procedures were altered.
- Processed employee claims involving performance issues and harassment.
- Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
- Directed hiring and onboarding programs for new employees.
- Conducted investigations and assisted with handling employee complaints involving Affirmative Action and EEOC to promote equitable workplace.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Managed other HR staff and oversaw completion of tasks and initiatives.
- Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
- Educated employees on company policy and kept employee handbook current.
- Performed administrative and customer service functions by responding to general employee inquiries, addressing employee relations issues and scheduling meetings.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Coordinated technical training and personal development classes for staff members.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Instructed senior leaders on appropriate employee corrective steps.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
Education
Basic Required Courses
Pan American University Now LRGV UTPA
Edinburg, Tx.Skills
- Payroll coordination
- Compensation Structuring
- Compliance
- Payroll Management
- Personnel Recruitment
- Team guidance
- Grievance handling
- Recordkeeping
- Workforce Planning
- Human Resources Operations
- Training programs
- Human Resources
- Personnel files
- Benefits Administration
- Employment Record Verification
- Training development
- Payroll Administration
- Compensation and benefits
- Background Checks
- Onboarding process
- Workers Compensation
- Human Resources Management
- Staff Supervision
- Legal Compliance
- Dispute Mediation
- Corrective Action Planning
- Employee Handbook Development
- Staff Management
- Budget Administration
- Confidential Document Control
- Attention to Detail
- Administering Disciplinary Procedures
- Continuous Improvement
- Unemployment Claims
- Hiring and Onboarding
- Excellent Communication
- Time management abilities
- Multitasking Abilities
- Adaptability
- Policy Improvement Recommendations
- Onboarding, Training, and Development
- Payroll Processing
- Cross-Functional Collaboration
- Diversity and Inclusion
- Investigative oversight
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- LRGV H.R.
Additional Information
Notary Public
Timeline
Human Resources Director
City Of Alamo
06.1983 - 01.2024
Basic Required Courses
Pan American University Now LRGV UTPA