ALICIA CARABALLO

• Controlled scope of works and document processes for contractual agreements for 100% of client base
• Spearheaded assessments meetings with clients to ensure compliance and satisfaction with service delivery
• Market and upsell services, solicited new business, conducted service inspection and audits of service
• Optimized customer experience by delivering superior services and effectively troubleshooting issues. Generated reports detailing findings and recommendations.
• Developed effective improvement plans aligned with goals and specifications. Improved operations through consistent service dedication, maintained courteous and effective working relationships through all challenges.

• Reduced four (4) months of backlogged entries, updated filing system, and archived two (2) years of records
• Controlled 100% of accounts payable/receivable entries. Resolved vendors and contractors’ discrepancies
• Transitioned 75 % of payables from using manual checks to computer-generated checks.
• Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
• Assessed data and information to verify entry, calculation, and billing code accuracy.
• Prepared month-end closing entries for detailed reporting and recordkeeping.
• Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
• Maintained confidentiality of information related to receiving, recording, and depositing of funds, managed filing system, entered data, and completed other administrative tasks
• Volunteered on various fund-raising ventures/events

• Organized 100% of accounts payables, sorting, coding, and entering invoices into accounting system
• Populated database (Power-Church) with new members' information and terminated 100% of inactive members, generated reports for board meetings, fiscal year reviews, cleared 1 year of backlogged entries within 3 1/2 months, updated electronic and hard copy filing system
• Collaborated with finance committee to establish procedures for money collection and recording. Facilitated timely delivery of special projects to meet organizational and departmental objectives.

• Built HR consulting capabilities focused on clients undergoing organizational change and development. Drove change management practices to enable organizational effectiveness and incorporate diversity and inclusion strategies, fostering cultures of inclusion to maximize competitive advantage and workforce skills.
• Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management while liaising between multiple business divisions to improve communications. Created and implemented forward-thinking initiatives to improve employee engagement.
• Facilitated onboarding sessions and on-the-job training for new hires including 100% for operations department, bolstering position knowledge and skillset.
• Facilitated successful policy implementation and enforcement for 100% of completed policies to maintain legal and operational compliance
• Followed programs closely to assess effectiveness and make proactive changes to meet changing demands. Provided human resources, recruiting and resource allocation guidance in commercial consulting environment.
• Partnered with senior leadership to establish and develop corporate and HR policies and procedures. Assisted and guided clients on HR procedures and program development by devising performance evaluations, job descriptions and industry-standard salary ranges.
• Authored, developed, and delivered successful presentations, facilitated training to individuals and groups.
• Contributed to business and HR functions by identifying, prioritizing, and building organizational capabilities, behaviors, structures and processes.

• Spearheaded 100% of manpower planning, recruitment, selection, and onboarding up to line management. Increased manufacturing pool of temporary/seasonal workers to reduce overtime and payroll budget by 45%
• Implemented exit interview and feedback system to collect turnover and retention data, verify compliance and HR best practices, supervised job interviews, processed paperwork for hiring, promotions, and lateral position changes.
• Coordinated 100% of performance management and job evaluation processes for operations department. Facilitated 100% of disciplinary processes, represented company at mediation, arbitration, and labor court
• Appointed on management committee for union negotiations, responsible for 100% of research. Revised and created employee contracts, led monthly non-crisis meetings with union and department heads and closed 2 periods of collective bargaining within legal timeframe preventing lengthy labor court interventions
• Planned and delivered 100% of events and employee welfare functions within timeframe and budget
• Collaborated with health and safety team to develop and enforce policies in compliance with OSHA standards. Resolved and closed 100% of outstanding employee injury and workmen compensation cases. Appointed as human resource lead on management's team to establish and launch wellness initiative
• Supervised other company-wide human resources functions and labor relations initiatives
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees. Provided thoughtful and engaging new employee onboarding presentations to energize workforce and set organizational expectations. Conducted check-ins with employees to assess workplace health and personnel engagement.
• Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
• Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations. Monitored and appraised employee work results by training managers to coach and discipline employees.