ALICIA CARLBERG
Ankeny,Iowa
Summary
Resource management professional with experience driving efficiency and fostering effective team collaboration. Adept at aligning resources with organizational goals, ensuring optimal project execution.
Overview
1
1
Certification
Work History
Resource Manager
Insight Global
2024
- Acted as a resource and manager for consultants and stakeholder management teams
- Coordinated and executed project tasks as assigned by project management team to help increase the revenue of the program
- Managed the applicable onboarding materials for consultants to keep the process smooth for the client
- Collected and maintained project data from multiple systems including Power BI and Tableau to keep the program sales data readily available for visibility purposes
- Coordinated with recruiting team to drive candidates through interview and onboarding process to continually improve on the hiring process
- Executed consultant engagement activities to help boost customer morale and client retention
Sales Manager
Stoney Creek Hospitality
2023
- Led a sales team to increase activity in the local hotel
- Conferred with the General Manager to create the development plan of sales and marketing to obtain maximum revenues
- Managed client and potential client relationship to help increase sales at the hotel
- Monitored competition, market trends, customer needs and comments to develop new plans and programs and determine the potency of current plans and programs
Senior Sales & Marketing Support Executive
Humana
2022
- Acted as a member of leadership team incharge of all marketing and compliance for agency
- Managed marketing budgets for agency
- Responsible for coordinating community outreach and networking opportunities to help increase market awareness
- Partnered with agents and managers to develop and implement marketing plans to help boost awareness of products and services in the select market
- Managed projects and corporate policies to help agents obtain knowledge from Medicare and company
- Managed expenses and submitted invoices for agency to help us meet budgets
- Managed agency compliance to keep all agents compliant and with state and federal regulation
Account Manager
Group Benefits, Ltd.
2020 - 2022
- Acted as intermediary between agent brokers and carrier and clients
- Managed workflows for application submissions and ongoing issues as they arose
- Communicated with carriers, agents, clients and carriers to ease processes for our clients and help them sell more business
- Built relationships with agents and carriers to form strong bonds and working relationships to help increase sales
- Resolved client and agent issues to help solidify the strength of the relationships to help boost sales
- Educated agents and brokers on the specifics of the Marketplace, Medicare, Medicaid and other levels of insurance benefits and regulations to maintain compliance for the agency
Commercial Sales Coordinator
Telligen
2016 - 2019
- Acted as the company's Salesforce administrator
- Communicated with clients, prospects, brokers and agents to aid placement of business
- Managed processes for the division's Salesforce program and other departmental procedures to make the sales stream more efficient and cost-effective for the division
- Controlled the vice president's calendar to avoid double-booking and to ease his time
- Managed the trade show process to ease the burden on the sales staff and help build awareness
- Wrote proposal material for submissions to help obtain win bids/contracts
Education
Bachelor of Arts - Corporate Communications
Simpson College
Indianola, IAAssociate of Applied Science - Cardiovascular Technology
SouthEast Technical Institute
Sioux Falls, SDSkills
- Insurance Sales
- Insurance Administration and Operations
- Business-to-Business level sales
- Sales coordination
- Medicare / Medicaid
- Healthcare experience and knowledge
- Sales support
- Project Coordination
Certification
- Iowa Life, Health and Annuity Sales License
- Registered Employee Benefits Consultant
- BLS Certification
Timeline
- Iowa Life, Health and Annuity Sales License
- Registered Employee Benefits Consultant
- BLS Certification
Resource Manager
Insight Global
2024
Sales Manager
Stoney Creek Hospitality
2023
Senior Sales & Marketing Support Executive
Humana
2022
Account Manager
Group Benefits, Ltd.
2020 - 2022
Commercial Sales Coordinator
Telligen
2016 - 2019
Bachelor of Arts - Corporate Communications
Simpson College
Associate of Applied Science - Cardiovascular Technology
SouthEast Technical Institute
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