Alicia Carreon
La Mirada,CA
Summary
Healthcare professional seeking opportunities to expand skills and advance career growth.
Overview
20
20
years of professional experience
Work History
Appointment Clerk - Physical Medicine
Kaiser Permanente
Harbor City
05.2010 - Current
- Assisted in specialty appointment bookings to enhance customer experience.
- Successfully handled high call volume using multiline phones.
- Handled member concerns regarding the use of contracted facilities/providers.
- Active in the QBS program, Bilingual (English/Spanish) Level I
Receptionist II - Family Medicine & Urgent Care
Kaiser Permanente
Harbor City
04.2006 - 05.2010
- Provided support to members with appointment check-ins and nurse visit scheduling
- Proficient in medical office functions, cashiering and equipped with knowledge of medical terminology.
- Acquired extensive knowledge in using Kaiser Permanentes computer systems
- Able to effectively handle interactions with internal and external customers and multitask.
Patient Account Representative for multiple Medical Centers
Hospital Employee Labor Pool: Canfield & Associates
Anaheim
08.2005 - 04.2006
- Enhanced facility billing and E.O.B procedures.
- Enhanced efficiency in the management of medical records requests, third-party insurance billing, and COB coordination resulting in increased reimbursements
- Enhanced the efficiency of insurance follow-ups, appeals, self-pay processing and discounts alongside proficiently managing bill reprinting for insurance companies and patients
Patient Account Representative
NCO Financial Systems
Torrance
08.2004 - 08.2005
- Oversaw facility and physician billing operations for Lucille Packard Children's Hospital, Stanford Medical Center, and Good Samaritan Hospital in Palo Alto, CA.
- Achieved prompt collection of payments on submitted claims.
Patient Account Representative for College Hospital
- Managed billing process and accurately interpreted EOB's to optimize payment rates.
- Utilized medical records to substantiate the need for hospital visits or supervision in appeal submissions
Education
Medical Billing and Coding, Human Anatomy & Physiology, Medical Terminology -
Los Angeles Harbor College
Wilmington, CA05.2009
Diploma, Medical Insurance Billing and Coding Program, HIPAA Certificate -
Bryman College
Los Angeles, CA08.2004
Word Processing Diploma, Excel and Desktop Publishing, G.E.D, Business Technology -
Los Angeles Job Corps
Los Angeles, CA08.2003
Skills
- Bilingual in English and Spanish
- Ability to adapt to changing situations
- Work and communicate effectively
- Customer service experience
- Computer Skills
Timeline
Appointment Clerk - Physical Medicine
Kaiser Permanente
05.2010 - Current
Receptionist II - Family Medicine & Urgent Care
Kaiser Permanente
04.2006 - 05.2010
Patient Account Representative for multiple Medical Centers
Hospital Employee Labor Pool: Canfield & Associates
08.2005 - 04.2006
Patient Account Representative
NCO Financial Systems
08.2004 - 08.2005
Patient Account Representative for College Hospital
Medical Billing and Coding, Human Anatomy & Physiology, Medical Terminology -
Los Angeles Harbor College
Diploma, Medical Insurance Billing and Coding Program, HIPAA Certificate -
Bryman College
Word Processing Diploma, Excel and Desktop Publishing, G.E.D, Business Technology -
Los Angeles Job Corps