Alicia Carter
Montgomery,AL
Summary
Dynamic HR Manager with a proven track record at Long-Lewis Auto Group, excelling in employee relations and recruitment strategies. Spearheaded organizational change initiatives, enhancing efficiency and morale. Adept at policy implementation and team collaboration, fostering a positive workplace culture while driving significant improvements in employee engagement.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Employee & Customer Relations HR Manager
Long-Lewis Auto Group
Prattville, USA
01.2024 - Current
- Manage the ongoing cycle of processes related to attracting, sourcing, recruiting, and hiring (or placing) employees within the facility.
- Implement and manage organizational change.
- Improve the organization to make it more efficient and competitive by aligning the organization's systems with its people.
- Partner with the HR VP and Operations Manager to develop and implement new policies.
- Effectively communicate policy changes to employees.
- Provide training and workshops to employees regarding policy additions and revisions.
- Provide leadership and expertise in complex employment matters related to the salaried and hourly, and/or union workforce.
- Establish and maintain a mutually beneficial relationship with community organizations.
- Manage employee compensation including base pay and merit increases.
- Manage employee benefits administration including medical insurance, life insurance, Short/Long Term Disability, 401(k) savings accounts.
- Develop and implement programs to enhance employee health, wellness, and morale.
Office Manager (via Direct Path)
Radiance Technologies Inc.
Huntsville, USA
10.2023 - 01.2024
- Greeted and welcomed visitors, providing a positive first impression of the company.
- Managed a high volume of incoming calls, efficiently routing them to the appropriate departments.
- Scheduled appointments and maintained calendars for multiple executives.
- Maintained an organized front desk area, including managing visitor sign-in and distributing badges.
- Handled sensitive documents with confidentiality and discretion.
- Assisted with administrative tasks such as filing, photocopying, and preparing correspondence.
- Managed office supplies inventory and placed orders as needed.
- Responded to inquiries from clients and employees in a timely manner.
- Collaborated with other departments to ensure smooth operations and effective communication.
Human Resources Coordinator
Seraaj Family Homes Inc.
01.2015 - 05.2023
- Assist in developing job descriptions and posting job vacancies.
- Screen applications and coordinate interviews with candidates.
- Facilitate the onboarding process for new hires, ensuring they have the necessary resources and information to start their roles effectively.
- Serve as a point of contact for employee inquiries regarding HR policies and procedures.
- Address and resolve employee concerns and conflicts, promoting a positive workplace environment.
- Ensure that HR practices comply with local, state, and federal regulations.
- Prepare and submit reports on HR activities, such as recruitment metrics and employee turnover rates.
Store Manager
Dillard's, Inc.
Montgomery, USA
05.2008 - 01.2015
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision.
- Implemented effective strategies to drive sales growth and achieve revenue targets.
- Managed a team of [placeholder for number] employees, providing training, coaching, and performance evaluations.
- Analyzed sales data and market trends to identify opportunities for product assortment optimization.
Administrative Assistant
Association of County Commissions of Alabama
Montgomery, USA
04.2001 - 05.2008
- Generated reports and prepared presentations for meetings.
- Managed paperwork, filing, and maintained organized office systems.
- Ordered supplies and scheduled office equipment maintenance.
- Managed calendars, scheduled meetings, and handled travel arrangements.
- Answered phones, screened calls, and took meeting minutes.
- Conducted research and assisted visitors as needed.
- Reviewed, organized, and answered emails; maintained contact lists and distributed memos.
Education
Master’s Degree - Human Resources Management
Troy University
Montgomery, AL12-2025
Bachelors of Science Degree -
Troy University
Montgomery, ALSkills
- Employee relations
- Recruitment strategies
- Policy implementation
- Organizational change
- Team collaboration
- Training development
Certification
SHRM-CP
Accomplishments
Top Human Resource Performer CC&E Events 2024 & 2025
Timeline
Employee & Customer Relations HR Manager
Long-Lewis Auto Group
01.2024 - Current
Office Manager (via Direct Path)
Radiance Technologies Inc.
10.2023 - 01.2024
Human Resources Coordinator
Seraaj Family Homes Inc.
01.2015 - 05.2023
Store Manager
Dillard's, Inc.
05.2008 - 01.2015
Administrative Assistant
Association of County Commissions of Alabama
04.2001 - 05.2008
Master’s Degree - Human Resources Management
Troy University
Bachelors of Science Degree -
Troy University