Alicia Caruthers
Southfield,Michigan
Summary
Dynamic leasing agent with a proven track record at SilverSide Mgmt., enhancing tenant relations and streamlining leasing processes. Skilled in payment processing and conflict resolution, I effectively showcased properties and prepared lease agreements, resulting in improved tenant satisfaction and increased occupancy rates. Committed to delivering exceptional customer service and operational efficiency.
Overview
23
23
years of professional experience
Work History
Leasing Agent
SilverSide Mgmt.
Farmington, Michigan
10.2016 - 09.2023
- Streamlined leasing application processes, enhancing access to property information for prospective tenants.
- Conducted property tours, effectively showcasing amenities and features to potential renters.
- Prepared lease agreements and collected security deposits along with rent payments from tenants.
- Managed incoming calls to address inquiries about unit availability, pricing, and other details.
Customer Service Representative
Xfinity Comcast
Detroit, Michigan
05.2000 - 04.2015
- Assisted customers with account inquiries and service requests.
- Educated customers on product features and service plans.
- Provided feedback on customer trends to enhance service quality.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
High School Diploma -
Mumford
Detroit, MI06-1990
Skills
- Property management
- Tenant relations
- Payment processing
- Customer service
- Leasing agreements
- Conflict resolution
Timeline
Leasing Agent
SilverSide Mgmt.
10.2016 - 09.2023
Customer Service Representative
Xfinity Comcast
05.2000 - 04.2015
High School Diploma -
Mumford