Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Caruthers

Southfield,MI

Summary

Experienced leasing and office professional with 10 years of expertise in property management, tenant relations, and administrative operations. Proven ability to increase occupancy rates, streamline payment processes, and provide exceptional customer service. Skilled in managing leasing offices with a focus on professionalism, accessibility, and efficiency.

Overview

23
23
years of professional experience

Work History

Leasing Agent

SilverSide Management
10.2016 - 09.2023
  • Increased tenant satisfaction by improving response times and personalizing lease tours
  • Processed leasing applications, lease agreements, and rent collections
  • Handled incoming calls, unit inquiries, and coordinated showings
  • Maintained accurate tenant records and reports

Customer Service Representative

Xfinity/Comcast
05.2000 - 04.2015
  • Supported hundreds of customers with billing, service, and product inquiries
  • Explained service plans and resolved complaints with empathy and accuracy
  • Provided valuable customer insight to leadership for service improvement

Education

High School Diploma - undefined

Mumford High School
Detroit, MI
06.1990

Skills

  • Property Management & Leasing
  • Office Administration
  • Tenant Relations & Retention
  • Lease Preparation & Compliance
  • Customer Service Excellence
  • Appointment Scheduling & Phone Handling

Timeline

Leasing Agent

SilverSide Management
10.2016 - 09.2023

Customer Service Representative

Xfinity/Comcast
05.2000 - 04.2015

High School Diploma - undefined

Mumford High School

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