Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Alicia Casada

Dallas

Summary

Friendly and organized with excellent interpersonal skills and positive, upbeat approach. Familiar with office software and administrative tasks, including scheduling and communication. Committed to providing welcoming environment and ensuring smooth daily operations.

Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency.

Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.

Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.

Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.

Overview

9
9
years of professional experience

Work History

Receptionist/ Office Manager

Sunholdings
08.2024 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.

Assistant Manager; Shift supervisor; Trainer

Starbucks
09.2021 - 07.2024
  • Duties include providing excellent customer service by ensuring all customer needs are met; delegating team members to tasks to ensure store run smoothly per companywide standards which include multitasking, scheduling teams, team meetings, product deliveries, order products, maintain delivery schedules, company changes
  • Assisting store and district managers as needed on store financial performance as well as safety and security within the store
  • Address and solve customer concerns, requests and issues
  • Train, update and prepare a team member to Starbucks standards, policies, skills and operating standards
  • Developed strong working relationships with staff, fostering a positive work environment.

Office assistant; cashier

Gander Mountain
09.2020 - 08.2021
  • Assisted customers with questions (answer phones/emails)
  • Also assisted customers that visited the store, always knowing the information with the new items at the store
  • Keeping the company's philosophy with assisting the customer for continued loyalty
  • Assisted with social media requests or responses from customers

Server

Studio Movie Grill
12.2019 - 03.2020
  • Managing my teams to ensure customers had the best experience, also performed server duties
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.

Swim Instructor

Aqua Tots
05.2017 - 08.2017
  • Swim instructor for kids ages 2-8

Swim Instructor

Aqua Fit
03.2016 - 09.2016
  • Swim instructor for kids ages 2-8

Education

Human Resources - Human Resources Management

University of Texas At Tyler
Tyler, Texas
01-2026

Educational Studies -

Tyler Junior College
Tyler, Texas
01.2018

High School Diploma -

JJ Peace High School
Richardson, Texas
01.2016

Skills

  • People person
  • Fast learner
  • Organizational skills
  • Common sense approach to tasks
  • Positive attitude
  • Self-aware of my personal traits
  • Knowledge of all social media platforms
  • Specializing in imaging and organization on different platforms
  • Manage various personal issues
  • Time management
  • Flexible with changes and professionalism
  • Organization skills
  • Customer relations
  • Telephone skills
  • Office administration
  • Human resources
  • Mail handling
  • Office management
  • Staff training

Interests

  • Photography

Timeline

Receptionist/ Office Manager

Sunholdings
08.2024 - Current

Assistant Manager; Shift supervisor; Trainer

Starbucks
09.2021 - 07.2024

Office assistant; cashier

Gander Mountain
09.2020 - 08.2021

Server

Studio Movie Grill
12.2019 - 03.2020

Swim Instructor

Aqua Tots
05.2017 - 08.2017

Swim Instructor

Aqua Fit
03.2016 - 09.2016

Educational Studies -

Tyler Junior College

High School Diploma -

JJ Peace High School

Human Resources - Human Resources Management

University of Texas At Tyler
Alicia Casada