Alicia Case

Experienced with providing quality patient care and support in fast-paced healthcare settings. Utilizes effective communication and interpersonal skills to foster supportive environment for patients and staff. Knowledge of essential medical procedures and patient monitoring techniques ensures high standards of care and adaptability to changing needs.

• “Documented and resolved confusion and wandering behavior by redirecting the client and alerting the nurse, which led to improved safety and reduced fall risk.”
• “Documented and resolved a client’s skin redness by repositioning and notifying the nurse, which led to prevention of further skin breakdown.”
• “Documented and resolved a table seating conflict by reorganizing floor assignments, which led to smoother service flow and happier guests.”

• CNA - Certified Nurse Assistant
• CPI-Crisis Prevention Institution
• BLS CPR- Basic Life Support

“CPI Certified in Nonviolent Crisis Intervention, trained in recognizing early signs of escalation, applying verbal de-escalation skills, and using safe, least-restrictive physical interventions when necessary. Demonstrated ability to maintain safety, remain calm under pressure, and support individuals through trauma-informed practices.”