Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Alicia Casey

Alicia Casey

Fishkill,NY

Summary

Highly productive Clinical Education Specialist and licensed medical aesthetician with 15+ years experience in medical aesthetics. Advanced certifications in laser and energy based devices. Expertise in curriculum development, clinical training techniques, and aesthetic technology implementation. Strong communication, leadership, and adaptability skills drive effective education delivery and professional growth among medical aesthetic staff.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Clinical Education Specialist

Cynosure Lutronic
05.2016 - Current
  • Provide nationwide on-site and virtual clinical trainings for current customers, offering detailed presentations and interactive demonstrations.
  • Facilitated the timely completion of administrative tasks through accurate documentation and submission of paperwork in Salesforce after training, as well as issuing training certificates.
  • Worked closely with the sales team and field service to optimize the customer experience and satisfaction.
  • Created and implemented effective training programs, showcasing practical procedures.
  • Assisted with the orientation process for newly recruited employees, focusing on clinical education subjects.
  • Gathered and systematized manuals, guides, and visual materials to enhance development and training programs.
  • Educated customers using current clinical studies and white papers, staying informed through regular updates with company-approved data.
  • Ensured effective representation of Cynosure/Lutronic by participating in trade shows, demo events, and seminars across North America.
  • Provided remote assistance to the clinical support department, addressing inquiries regarding post-sales and training for a wide variety of clinical applications and treatments.
  • Booked all company travel in Concur while adhering to company policy and complied with timely submission of expense reports
  • Highly skilled in Salesforce and Field Service Lighting; proficient in Microsoft Word, Office, and Excel.

Medical Aesthetician

Empire Dermatology
08.2020 - 02.2021
  • Delivered a range of facial and body rejuvenation and skin tightening services including lasers and skin resurfacing treatments.
  • Successfully increased patient confidence and therapy reinforcement through promotion of skincare education.
  • Demonstrated expertise in providing meticulous patient consultations and extensive skin analysis, maximizing the conversion rate for services and sales.
  • Maintained precise documentation for EMR software and patient data, efficiently handling scheduling, rebooking, as well as all financial and service transactions.
  • Ensured the cleanliness of aesthetics room and availability of necessary supplies by following established cleaning and sterilization procedures.
  • Collaborated with physicians on cosmetic surgery cases when necessary.
  • Achieved positive patient retention by delivering exceptional customer service and utilizing extensive experience in the field.

Medical Aesthetician

CNY Healing Arts Wellness Center and Spa
Syracuse, NY
12.2015 - 12.2020
  • Same duties as above work experience

Medical Aesthetician

Cosmetic Surgery Associates of New York and Dermatology Associates of New York
Harrison, NY
05.2013 - 10.2014
  • Same duties as above work experience

Education

N.Y. School of Esthetics
Tarrytown, NY
06.2008

Liberal Arts and Sciences studies
Hunter College, Manhattan, NY

Skills

Technical Skills: Microsoft Office/Sharepoint/ Salesforce/ Concur/ Field Service Lightning

Wavelengths of experience: 532-694, 755, 810, 1064, 1540, 1550/1927, 10,600 (CO2), Radio Frequency, Cryolipolysis

  • Excellent team player
  • Communication
  • Teaching strategies
  • Patient Safety
  • Hands-on clinical instruction
  • Developing lesson plans
  • Clinical Supervision
  • Performing physical assessments
  • Assessment skills
  • Business and customer relationship management
  • Sales and support
  • Performance Management
  • Effective prioritization and time management
  • Organizational skills
  • Consultative sales strategies
  • Relationship building and management
  • Superior attention to detail

Certification

  • NYS licensed esthetician
  • Certified Laser Technician and training: in Cynosure/Lutronic, Candela, Fraxel, Cutera, Sciton, Alma, BTL Aesthetic, Coolsculpting
  • Certifications and training in: Glytone/Avene, SkinCeuticals, SkinMedica, Revision Skincare, Alastin, Neostrata, Hydrafacial, Epionce, PCA Skin, SkinPen, Obagi, Dermalogica, Eminence Organics, and Jane Iredale

Timeline

Medical Aesthetician

Empire Dermatology
08.2020 - 02.2021

Clinical Education Specialist

Cynosure Lutronic
05.2016 - Current

Medical Aesthetician

CNY Healing Arts Wellness Center and Spa
12.2015 - 12.2020

Medical Aesthetician

Cosmetic Surgery Associates of New York and Dermatology Associates of New York
05.2013 - 10.2014

N.Y. School of Esthetics

Liberal Arts and Sciences studies

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Alicia Casey