Summary
Overview
Work History
Education
Skills
Timeline
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Alicia Castagnino

Manchester,NH

Summary

Work Orientated and organized Velcro associate looking to find challenging problems to solve. Always looking to improve and grow in my career. Has great communication skills from past customer service jobs. Authorized to work in the US for any employer

Overview

6
6
years of professional experience

Work History

Machine Operator

Velcro USA Inc
11.2022 - Current
  • Makes sure material is running smoothly for customer orders
  • Trouble shoot machine issues and finds different ways to solve problems
  • Puts new film on material and cuts material for customers
  • Checks material quality to ensure satisfaction.
  • Put new film on over 6000 yards of material
  • Operated machining equipment safely with team of operators
  • Followed detailed instructions to operate machines with accuracy and produce quality products
  • Complied with company and OSHA safety rules and regulations
  • Set up and ran machinery to produce exceptional products for industrial needs

Panera Bread Cashier

Panera Bread
06.2022 - 11.2022
  • Made drinks at barista station and would set up bakery the mornings
  • Served Customers sandwiches, salads and soups.
  • Conducted hourly rounds to wipe tables, stock utensils and sweep floor to maintain cleanliness of eating area
  • Discussed menu items with customers and suggested promotional items to increase sales
  • Assisted with bussing tables and cleaning up spills
  • Answered customer questions about food and beverage items and assisted with menu selections

Financial Services Representative

Fidelity Investments
12.2020 - 06.2021
  • Locates and secures participants accounts
  • Answers account inquiries and does thorough research into 401k plan rules
  • Creates comfortable atmospheres with participants to help achieve their goals
  • Helps assist participants with their withdrawals and loans in their 401k
  • Teaches participants benefits in their 401k and their investment options.
  • Responded to inquiries from clients and provided financial advice to drive fiscal growth
  • Advised clients on favorable investment opportunities to meet established financial goals

Paint Sales Associate

The Home Depot
08.2017 - 09.2020
  • Demonstrated products to customers, discussed features and redirected objections to capture sales
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors
  • Used register system to ring up customer purchases, process payments and issue receipts
  • Mixed and matched paints according to customer specifications
  • Communicated with customers about paint offerings, including policies, restrictions and refund policies
  • Educated customers on product and service offerings
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items
  • Mixed paint colors to create custom blends, using paint mixing machine and spatulas
  • Maintained stock shelves by fronting, facing and straightening products throughout shift
  • Stocked merchandise, clearly labeling items, and arranging according to size or color

Education

High school diploma -

Manchester Memorial High School
Manchester, NH

Skills

  • Merchandising
  • Upselling
  • Sales
  • Good Communication
  • Computer Skills
  • Customer service
  • Identifying and resolving common customer issues
  • Machining and Production Standards
  • Machinery Operation
  • Equipment monitoring

Timeline

Machine Operator

Velcro USA Inc
11.2022 - Current

Panera Bread Cashier

Panera Bread
06.2022 - 11.2022

Financial Services Representative

Fidelity Investments
12.2020 - 06.2021

Paint Sales Associate

The Home Depot
08.2017 - 09.2020

High school diploma -

Manchester Memorial High School

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Alicia Castagnino