Alicia Cervantes
Phoenix,AZ
Summary
Detail-oriented, successful at managing full recruitment life cycle with strong multitasking and communication skills. Proven ability to work collaboratively with team members.
Overview
9
9
years of professional experience
Work History
Talent Acquisition Coordinator
Macy's
10.2020 - 03.2023
- Full-cycle recruiting and hiring process.
- Responsible for completion of pre-employment documentation
- Manage new hire and on-boarding compliance, process I-9 verification
- Post and update open positions, transfers, ordering and monitoring background and drug screens.
Bilingual Credit Granting & Customer Service Specialist
FDS Bank Macy's Credit
08.2019 - 02.2020
- Approving, declining, and maintaining sales
- Complete account maintenance, address changes, lost/stolen reports. Input customer data
- Managed time efficiently in order to complete all tasks within deadlines
Supervisor
Bealls Outlet
06.2017 - 04.2019
- Money management, opening store/closing store reports
- Greet customers and ascertain what each customer wants or needs
- Manage Implementation; assign responsibilities; monitor progress; set goals.
Sales & Support Generalist/Cash Wrap Lead
Victoria's Secret
11.2013 - 08.2016
- Trained new employees in cashiering procedures, offering assistance in resolving store and customer issues
- Money Management- validate daily records and uphold accounting accuracy
- Drove sales and add-on purchases by promoting specific item options to customers.
Education
Bachelor of Science - Marketing
Grand Canyon University
Phoenix, AZ05.2021
Skills
- Recruitment reporting Administrative assistance
- Data entry/ Microsoft Excel Up-selling and cross-selling
- Customer Service/Problem resolution Retail marketing
- Time Tracking and Payroll Administration
- Onboard New Hires
- Work Authorizations
Languages
Spanish
Native or Bilingual
Timeline
Talent Acquisition Coordinator
Macy's
10.2020 - 03.2023
Bilingual Credit Granting & Customer Service Specialist
FDS Bank Macy's Credit
08.2019 - 02.2020
Supervisor
Bealls Outlet
06.2017 - 04.2019
Sales & Support Generalist/Cash Wrap Lead
Victoria's Secret
11.2013 - 08.2016
Bachelor of Science - Marketing
Grand Canyon University