Alicia Chechile
Norfolk,VA
Summary
Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.
Overview
2
2
years of professional experience
Work History
Crew Member
McDonald's
05.2021 - 06.2023
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Accurately operated cash register to process customer payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Documented customer orders and conveyed special requests to kitchen staff.
- Brewed coffee and tea and changed out drink station syrups.
- Completed milkshakes and ice cream desserts for customers.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Education
Bachelor of Science - Psychology
Regent University
Virginia Beach, VA04.2027
High School Diploma -
Northfield Mount Hermon
Gill, MA05.2023
Skills
- Complex Problem-Solving
- Food and Beverage Service
- Raw Materials Handling
- Dependable and Cooperative
- Workstation Setup and Breakdown
- Cash Handling
- Adaptability and Flexibility
- Team Contribution
- Drive-Thru Operation
- Expo and Line Support
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Crew Member
McDonald's
05.2021 - 06.2023
Bachelor of Science - Psychology
Regent University
High School Diploma -
Northfield Mount Hermon