Alicia Claburn

Assistant Manager Operations

Camm Trucking

03.2013 - 01.2016

Assisted in budget development and financial forecasting, supporting fiscal responsibility throughout the organization''s operations.
Streamlined operations by implementing efficient processes and workflow systems.
Monitored key performance metrics to identify areas for improvement.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Taught employees how to collaborate on daily job tasks and achieve service targets.
Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
Monitored employee productivity and optimized procedures to reduce costs.
Collaborated with management on strategic planning initiatives to improve long-term business sustainability and growth potential.
Optimized resource allocation through effective scheduling and task prioritization, maximizing productivity while minimizing costs.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Communicated with customers to assess satisfaction with products and services received.
Implemented inventory control measures, reducing stock discrepancies and improving overall accuracy in recordkeeping.
Developed and maintain operational guidelines for staff.
Interacted well with customers to build connections and nurture relationships.
Supervised operations team to support operational excellence and excellent customer service.
Assisted in recruiting, hiring and training of team members.
Enhanced customer satisfaction by addressing and resolving operational issues promptly.
Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
Implemented new technology to streamline processes and improve operations.
Conducted performance evaluations for staff members, identifying strengths and areas for improvement to optimize team performance.
Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Monitored compliance with industry regulations and internal policies, mitigating potential risks through proactive action plans when necessary.
Proven ability to learn quickly and adapt to new situations.