Alicia Coffey
Rochester,NY
Summary
Friendly Receptionist with over nine years of experience, including a pivotal role at Morgan Properties. I am a well-organized professional equipped with various roles in administration. Driven to increase overall efficiency while screening and answering numerous phone lines daily. My objective is to apply my customer service experience in a professional environment and achieve client satisfaction, company success, and personal growth.
Overview
8
8
years of professional experience
Work History
Corporate Receptionist
Morgan Properties
09.2022 - Current
- Enhances company image by providing a welcoming and professional reception area for clients and visitors
- Operates multi-line telephone system to answer and direct high volume of calls
- Expedites issue resolution by directing calls or messages to appropriate departments or personnel
- Streamlines office operations by efficiently managing incoming calls, messages, and mail distribution
- Keeps inventory levels optimal by tracking supply usage and proactively orders additional supplies as needed
- Provides clerical support to company employees by copying, faxing, filing documents and manages FedEx/UPS incoming and outgoing deliveries
- Demonstrates adaptability by quickly learning new software programs for communication and task management purposes
- Submits building management service requests when issues arise within the office
- Organizes weekly office lunches for employee engagement
Administrative Assistant
Upstate Systems, Inc
10.2019 - 11.2021
- Generated and delivered customer invoices
- Answered incoming client inquiries via multi-line phone system and email
- Issued credit memos to ensure accurate payment and book keeping
- Updated work order specifications based on client need
- Processed and distributed incoming mail
- Maintained an accurate an easy to navigate paper filing system
- Updated spreadsheets of quarterly price changes
Administrative Assistant
Rochester Industrial Services
06.2017 - 07.2019
- Managed filing system, entered data and completed other clerical tasks.
- Answered and transferred incoming client calls
- Received and logged incoming product inventory
- Created documents in MS Word and Excel to track equipment sales, including customer details, revenue, and shipment status
- Oversaw Accounts Payable processing and reports
- Generated shipping labels for numerous vendor orders
Skills
- Nine years of front-line customer service interaction
- Front desk operations
- Experience with various computer programs including Microsoft Word and Excel, Counterpoint, Buildium, and Check Factory
- Skilled in creating and maintaining business records to deliver accurate reporting
- Experience managing product inventory by tallying and rotating stock
- Shipping, receiving, and order fulfillment skills
Timeline
Corporate Receptionist
Morgan Properties
09.2022 - Current
Administrative Assistant
Upstate Systems, Inc
10.2019 - 11.2021
Administrative Assistant
Rochester Industrial Services
06.2017 - 07.2019