Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alicia Cole

Killeen,TX

Summary

Dynamic and results-driven professional with extensive experience at Walmart, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction and loyalty while managing inventory effectively. Skilled in point of sale operations, consistently delivering accurate transactions and fostering positive customer relationships.

Overview

5
5
years of professional experience

Work History

Cashier

Walmart
Decatur, TX
03.2013 - 06.2016
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Issued receipts, refunds, credits or change due to customers.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Stocked shelves with merchandise when needed.
  • Processed returns and exchanges of merchandise in accordance with store policies.
  • Performed other duties as assigned by management.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Overnight Stocker

Walmart
Decatur, TX
01.2013 - 06.2016
  • Utilized hand truck to transport large quantities of merchandise between departments or areas within the store.
  • Restocked shelves according to plan-o-grams set up by management team.
  • Checked expiration dates on all food items to ensure quality control standards were met.
  • Maintained cleanliness of work area by sweeping, dusting and disposing of trash.
  • Verified accuracy of incoming shipments against purchase orders.
  • Followed proper procedure when dealing with hazardous materials such as chemicals or cleaning supplies.
  • Received and stocked merchandise in a timely manner.
  • Built displays for special promotions, sales events and seasonal items as directed by supervisor.
  • Assisted customers in locating desired items throughout the store.
  • Performed daily inventory checks to maintain accurate records for ordering purposes.

Waitress

IHOP
Decatur, TX
01.2011 - 01.2012
  • Assisted in seating guests at tables or booths.
  • Participated in team meetings to discuss new menu items or changes in policy.
  • Provided excellent customer service by addressing any complaints or concerns promptly.
  • Maintained a clean work station by restocking supplies, wiping down counters.
  • Communicated daily specials to customers.
  • Processed payments accurately using cash registers or POS systems.
  • Bussed tables as needed during peak hours.
  • Assisted other wait staff members in times of heavy customer traffic.
  • Greeted customers and provided menus.

Education

High School Diploma -

Decatur High School
Decatur, TX
05-2009

Skills

  • Customer service
  • Cash handling
  • Point of sale operation
  • Inventory management
  • Retail merchandising
  • Customer relationship management

Timeline

Cashier

Walmart
03.2013 - 06.2016

Overnight Stocker

Walmart
01.2013 - 06.2016

Waitress

IHOP
01.2011 - 01.2012

High School Diploma -

Decatur High School

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