Alicia Cole
Killeen
Summary
Dynamic and dedicated professional with a friendly demeanor and strong problem-solving skills, honed through experience at Walmart. Proven track record in customer service and teamwork, consistently enhancing customer satisfaction and operational efficiency. Adaptable and quick to learn, with expertise in point-of-sale systems and a commitment to fostering positive relationships.
Overview
5
5
years of professional experience
Work History
Over Night Stocking
Walmart
Decatur, TX
03.2013 - 06.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Cashier
Walmart
Decatur, TX
03.2013 - 2016
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of checkout area to ensure operational efficiency.
- Managed cash register, balancing drawers at shift end to ensure financial accuracy.
- Trained new staff on register operations and customer service protocols.
- Collaborated with team members to improve service speed during peak hours.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
Waitress
IHOP
Decatur, TX
01.2011 - 01.2012
- Provided exceptional customer service to enhance guest satisfaction and ensure repeat visits.
- Efficiently processed orders using point-of-sale systems, maintaining accuracy in transactions.
- Collaborated with kitchen staff to deliver timely meals and accommodate special requests.
- Trained new waitstaff on menu knowledge and service standards to promote consistency.
- Managed dining area cleanliness, ensuring adherence to health and safety regulations.
- Assisted in inventory management by tracking stock levels and notifying management of shortages.
- Resolved customer complaints promptly, enhancing overall dining experience and retention rates.
- Maintained positive relationships with regular customers, fostering loyalty through personalized service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
Education
Diploma -
Decatur High School
Decatur, TXSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Affiliations
When we lived on post, we ran a food pantry for families on post. We also rescue and foster animals until they can find the perfect home.
Timeline
Over Night Stocking
Walmart
03.2013 - 06.2016
Cashier
Walmart
03.2013 - 2016
Waitress
IHOP
01.2011 - 01.2012
Diploma -
Decatur High School