Summary
Overview
Work History
Education
Skills
Timeline
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Alicia Coleman

Jesup,GA

Summary

Adept at fostering collaborative relationships and implementing policies, my tenure at Medicare honed my skills in report generation and effective communication. Demonstrating a knack for enhancing customer experience through innovative solutions, I excel in both team collaboration and software proficiency, ensuring project compliance and stakeholder satisfaction.

Overview

21
21
years of professional experience

Work History

Field Liaison-Remote

Modivcare Solutions
Atlanta, GA
06.2023 - 06.2024
  • Created reports to monitor progress on projects and initiatives.
  • Monitored project progress to ensure compliance with standards and timelines.
  • Provided guidance on how to interpret results of metrics analyses for stakeholders.
  • Automated routine tasks related to collecting, analyzing, and reporting metrics data.
  • Performed ad hoc analyses as needed by management to inform decision making.
  • Developed and maintained relationships with clients to ensure their satisfaction.
  • Conducted site visits to evaluate field operations and identify areas of improvement.
  • Drafted reports summarizing findings from field visits, outlining potential solutions.

Exception Facility Liaison

Modivcare Solutions
Atlanta, GA
10.2021 - 06.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Maintained updated knowledge through continuing education and advanced training.

Field Service Specialist

Modivcare Solutions
Atlanta, GA
05.2014 - 10.2021
  • Coordinated communications between teams to ensure accurate information was shared in a timely manner.
  • Provided advice on best practices, policies and procedures relating to liaising duties.
  • Maintained up-to-date records of all interactions with customers or clients.
  • Collaborated and spoke with entities both inside and outside of the business.
  • Maintained positive working relationship with fellow staff and management.
  • Supported the implementation of new technologies designed to improve customer experience.
  • Provided training sessions on communication techniques used when liaising with external parties.

Driver/Dispatcher Coordinator

TF&S Transportation
Hinesville, GA
06.2003 - 11.2012
  • Delivered packages to customers in a timely and efficient manner.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Maintained accurate logs of vehicle inspections and repair status.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Documented daily mileage, gas, and other data.
  • Picked up clients from specific locations to transport and drop off at destinations.
  • Adapted to changing routes or schedules as required by the employer.

Education

GED -

Altamaha College
11.2005

Skills

  • Excellent communication skills
  • Very dependable and responsible
  • Skilled at learning new concepts quickly
  • Assessment capabilities
  • Team Collaboration
  • Policies and procedures implementation
  • Community Outreach
  • Goal Setting
  • Report Generation
  • Proficient in [Software]
  • Reporting
  • Collaborative relationships
  • Cross-functional communications

Timeline

Field Liaison-Remote

Modivcare Solutions
06.2023 - 06.2024

Exception Facility Liaison

Modivcare Solutions
10.2021 - 06.2023

Field Service Specialist

Modivcare Solutions
05.2014 - 10.2021

Driver/Dispatcher Coordinator

TF&S Transportation
06.2003 - 11.2012

GED -

Altamaha College

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Alicia Coleman