Alicia Conlon
Tampa,FL
Summary
Dedicated Team Leader with expertise in quality assurance initiatives, issue resolution and interpersonal communication. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality.
Overview
9
9
years of professional experience
Work History
Team Lead
National DME
Tampa, FL
01.2023 - Current
- Led a team to achieve project goals and meet deadlines.
- Coordinated training sessions for new team members and staff development.
- Streamlined communication processes between departments for project updates.
- Implemented best practices to enhance team performance and efficiency.
- Facilitated meetings to discuss project progress and resolve issues.
- Monitored project timelines and adjusted schedules as needed.
- Developed workflow documentation to guide team operations effectively.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Organized client meetings to provide project updates.
- Set specific goals for projects to measure progress and evaluate end results.
- Maintained positive working relationship with fellow staff and management.
Private Nanny
Private Residence
Tampa, FL
03.2022 - 01.2023
- Supervised daily activities and routines for children in a private residence.
- Planned engaging educational games and activities tailored to children's interests.
- Prepared nutritious meals and snacks following dietary guidelines and preferences.
- Assisted with homework and academic projects to enhance learning experiences.
- Organized playdates and outings, ensuring safety and enjoyment for children.
- Assigned age-appropriate chores to encourage self-confidence and responsibility.
- Tutored children in multiple school subjects to boost educational performance.
- Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
Substitute Teacher
Saint Johns Episcopal Parish Day School
Tampa, FL
02.2021 - 12.2022
- Managed classroom activities and maintained order during teacher absences.
- Prepared lesson plans and instructional materials in accordance with curriculum guidelines.
- Fostered a supportive learning environment for diverse student needs and abilities.
- Engaged students through interactive discussions and hands-on learning experiences.
- Collaborated with staff to ensure consistent educational practices across classrooms.
- Administered assessments to evaluate student understanding and progress effectively.
- Communicated regularly with parents regarding student behavior and academic performance.
- Encouraged positive behavior among students through effective communication techniques.
Teacher's Assistant
Trinity School for Children - Lower Division
Tampa, FL
05.2020 - 02.2021
- Assisted teachers in implementing lesson plans and classroom activities.
- Supported students with individual learning needs and differentiated instruction.
- Organized classroom materials and maintained a tidy learning environment.
- Collaborated with educators to develop engaging educational resources.
- Supervised students during recess and lunch, ensuring safety and compliance.
- Communicated regularly with parents about student progress and behaviors.
- Assisted in conducting assessments to monitor student development and understanding.
- Facilitated small group activities to enhance peer learning and collaboration.
Remote Care Consultant
Maximus
Tampa, FL
03.2020 - 04.2020
- Called patients to inform them of their COVID-19 virus results.
- Asked questions regarding symptoms for the collection of data.
- Assisted clients in understanding care options and resources available.
Private Nanny
Private Residence
Tampa, FL
08.2017 - 03.2020
- Supervised daily activities and routines for children in a private residence.
- Planned engaging educational games and activities tailored to children's interests.
- Prepared nutritious meals and snacks following dietary guidelines and preferences.
- Assisted with homework and academic projects to enhance learning experiences.
- Organized playdates and outings, ensuring safety and enjoyment for children.
- Communicated regularly with parents about children's development and daily events.
- Maintained a clean, safe environment by enforcing household rules and guidelines.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
- Managed household duties including laundry, grocery shopping or light housekeeping tasks when necessary.
- Transported children to and from school, extra-curricular activities and play-dates.
Receptionist
Reeve's BMW
Tampa, FL
06.2016 - 06.2017
- Greeted customers warmly upon arrival at the luxury dealership.
- Managed phone calls and directed inquiries to appropriate staff members.
- Maintained a clean and organized reception area for visitors.
- Assisted with customer paperwork and documentation efficiently.
- Coordinated communication between departments to ensure smooth operations.
- Handled customer complaints professionally, escalating issues as needed.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Education
Bachelor of Arts - Psychology
University of South Florida
Tampa, FL05-2020
Associate of Arts - Psychology
Hillsborough Community College
Tampa05-2018
High School Diploma -
Academy of The Holy Names
Tampa, FL 05-2016
Skills
- Project management
- Team leadership
- Workflow documentation
- Microsoft Office
- Training coordination
- Cross-functional collaboration
- Client relations
- Deadline management
- Effective communication
- Problem solving
- Adaptability
- Conflict resolution
- Time management
Timeline
Team Lead
National DME
01.2023 - Current
Private Nanny
Private Residence
03.2022 - 01.2023
Substitute Teacher
Saint Johns Episcopal Parish Day School
02.2021 - 12.2022
Teacher's Assistant
Trinity School for Children - Lower Division
05.2020 - 02.2021
Remote Care Consultant
Maximus
03.2020 - 04.2020
Private Nanny
Private Residence
08.2017 - 03.2020
Receptionist
Reeve's BMW
06.2016 - 06.2017
Bachelor of Arts - Psychology
University of South Florida
Associate of Arts - Psychology
Hillsborough Community College
High School Diploma -
Academy of The Holy Names
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