Alicia Contee
Washington,DC
Summary
Proven Customer Relations Representative at Moore Senior Living, adept in complaint resolution and computer proficiency. Excelled in building lasting customer relationships, enhancing service standards by 30%, and seamlessly managing projects. Demonstrated exceptional time management and empathy, significantly improving client satisfaction and operational efficiency.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Moore Senior Living
03.2019 - 12.2024
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Responded to customer requests for products, services, and company information.
- Educated customers about billing, payment processing and support policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Healthcare Customer Service Representative
Moore Senior Living
10.2017 - 03.2021
- Educated customers about billing, payment processing and support policies and procedures.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Front Office Receptionist
Moore Senior Living
06.2014 - 10.2017
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Maintained confidentiality of sensitive data to protect customer and business information.
Education
High School Diploma -
Goodwill Excel Center
Washington, DC06-2006
Skills
- Scheduling
- Complaint resolution
- Account updating
- Computer proficiency
- Report preparation
- Problem resolution
- Call management
- Project management
- Time management
Timeline
Customer Service Representative
Moore Senior Living
03.2019 - 12.2024
Healthcare Customer Service Representative
Moore Senior Living
10.2017 - 03.2021
Front Office Receptionist
Moore Senior Living
06.2014 - 10.2017
High School Diploma -
Goodwill Excel Center
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