ALICIA COOK
New York,NY
Summary
Highly skilled Administrative Professional with a decade of experience providing Executive Support, event management, and process improvement. Proven ability to collaborate with diverse stakeholders, streamline workflows, and reinforce open partnerships. Committed to confidentiality and discretion.
Overview
17
17
years of professional experience
Work History
Communications Liaison - Principal Administrative Associate
New York City Department of Citywide Administrative Services
04.2018 - Current
- Collaborate with 280+ stakeholders and 4 cross-functional departments for Nonpublic School Security Reimbursement Program (NPS)
- Prioritize dynamic senior leader calendars, coordinate activities between teams, and handle incoming emails for NPS Program
- Support schools with reimbursement invoices, maintain Correspondence Management System (CMS), and assist with applications
- Construct and distribute reports for key insights
- Manage distribution lists and organization charts for effective communication.
Eligibility and Retention Specialist
Tact Medical Staffing, Metropolitan Transit Authority
11.2016 - 02.2017
- Prepared compliance reports
- Built constructive customer relationships to improve loyalty and recommendations.
Data Entry Management Coordinator
Goodwill Industries Of Greater NY & NJ
04.2016 - 10.2016
- Mentored 6 clerical college interns and 3 new employees
- Maintained data entry requirements by following data program techniques and procedures.
- Reviewed, corrected, deleted and re-entered data to eliminate duplication of data and maintain data integrity.
Office Manager/Administrator
Mary Conners
01.2007 - 06.2011
- Supported day-to-day management, executed financial tasks, processed account receivables and insurance claims
- Increased revenue 50% over 3-year period, implemented automated system for patient tracking.
Education
Bachelor of Science - Health Services Administration
New York City College of Technology
Brooklyn, NY06.2013
Skills
- Technical:
- Microsoft Office (Word, Excel, PowerPoint, Outlook), Google Workspace (Gmail, Drive, Calendar, Chat, Maps, Translate) Document Management Systems, Client Billing Programs, Social Media Platforms, Zoom, Cisco Webex, Microsoft Teams, Survey Gizmo, Dictaphone, 65 WPM Typing Speed
- Management: Executive Support, Database Management, Client Support, Operations Workflow Management, Document Management, Ad-hoc Reporting, Customer Communication, Data Entry, Compliance Functions
Timeline
Communications Liaison - Principal Administrative Associate
New York City Department of Citywide Administrative Services
04.2018 - Current
Eligibility and Retention Specialist
Tact Medical Staffing, Metropolitan Transit Authority
11.2016 - 02.2017
Data Entry Management Coordinator
Goodwill Industries Of Greater NY & NJ
04.2016 - 10.2016
Office Manager/Administrator
Mary Conners
01.2007 - 06.2011
Bachelor of Science - Health Services Administration
New York City College of Technology
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