Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Alicia Cooper

Lewisville,TX

Summary

  • Strong experience in leading community relations and nonprofit organizational coordination and management.
  • Dynamic, analytical Project Coordinator who offers expertise in resolving complex problems and technical concerns while ensuring data integrity, organizing programs, and maintaining team accountability.
  • Innovative, dedicated business partner, and effective communicator.
  • Dynamic Project Coordinator known for leveraging strong interpersonal skills to interface with internal and external stakeholders while coordinating and monitoring project timelines, relaying project needs, organizing events, and ensuring they are executed smoothly.
  • Collaborative leader with demonstrated successes in directing cross-functional teams to balance technical expertise in database development, scheduling, and quality assurance while delivering exceptional customer service, community relations, and program leadership to attain business goals.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Business Consultant

Epitec Staffing Agency, Blue Cross Blue Shield of Texas
Richardson, TX
10.2021 - Current
  • Assisted with special projects; established project parameters, preparing work plans, and gathered pertinent information.
  • Created excel documents to maintain data from special projects.
  • Provided operational support for Community Affairs Team.
  • Demonstrated respect, friendliness, and willingness to help wherever needed.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Established and maintained electronic files for grantees of the Healthy Kids Healthy Families program for tracking and reporting.
  • Assisted with communication to grantees crafting and sending award notifications, press release information, and quarterly reporting documentation.
  • Created and Managed budget files with information for multiple funding streams.
  • Aided with logistics of the community partner and employee engagement events.
  • Created marketing documents for community partner outreach events.
  • Carried out day-day-day duties accurately and efficiently.

Sr. Advocacy Coordinator

Capital One
Plano, TX
03.2020 - 03.2021
  • Provided account services to customers by processing, transferring funds, and loan payments, maintaining customer confidence, and protecting bank operations by keeping information confidential.
  • Investigated and resolved account issues as required and maintained positive working relationships with various departments and vendors.
  • Communicated with business members and Account Representative/Business Service Specialist to obtain any missing documentation.
  • Handled technical support calls, including password resets, online banking enrollment, online banking questions, and answered basic account support questions.
  • Performing operational account maintenance duties for businesses to effectively resolve problems.
  • Escalate problem issues promptly for resolution.
  • Completed special requests by closing accounts, taking orders for checks, and providing unique statements, copies, and referrals.

Director Residential Education

Ecoworks
Detroit, MI
04.2015 - 11.2019
  • Oversaw every aspect of all Residential Education programs.
  • Responsible for multiple grants and contracts execution and deliverables.
  • Combine project leadership and program management abilities to deliver high-quality energy education.
  • Ensures long-term effectiveness and success of the program through program evaluation, impact analysis, storytelling, effective reporting, and relationship building.
  • Increases engagement for low-income residents by offering education, focusing on behavior, and healthy homes.
  • Administered quality assurance surveys and site inspections to program recipients.
  • Maintains and cultivates partnerships with local utility companies in the Tri-County area, non-profit, community, and municipal government partners.
  • Handled escalated calls to address customer inquiries and concerns.
  • Developed team communications and information for meetings.
  • Prepared a variety of different written communications, reports, and documents.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.

Event Coordinator

Ficon & Annual Fundraising Breakfast
01.2011 - 11.2019
  • Supervised all aspects of the event planning: venue selection, negotiated terms of the event, contracted speakers, refreshments, and made all special arrangements required.
  • Arranged all the event details, including hotel room reservations, menu selection, entertainment, audio-visual equipment, local press notification, and security arrangements.
  • Determined event budget and negotiated terms for each service.

Manager

Residential Education
01.2010 - 04.2015
  • Managed contracts and grant-funded projects and ensured the timely completion of deliverables and reporting requirements.
  • Ensured the effective delivery of all aspects of home energy audits, workshops, and community events.
  • Resolved customer issues, including callbacks
  • Manage and maintain inventory.
  • Lead reporting and invoicing activities.
  • Kept program promotional materials up to date.
  • Maintained relationships with non-profit, community, and municipal government partners.
  • Developed and managed a dedicated team of Energy Educators to facilitate energy education workshops and conduct home visits for qualified low-income clients.

Energy Education Coordinator

02.2007 - 01.2010
  • Utilized top-notch time management skills to coordinate energy education workshops and evaluations
  • Acted as a vital resource for customers by proactively and promptly resolving any service-related issues
  • Interfaced with community partners to facilitate thehosting of energy education events to raise awareness
  • Oversaw all functions involving client enrollment, inventory management, and the scheduling of workshops

Education

Marketing

Michigan State University
East Lansing, MI

Skills

  • Microsoft Office Suite - Excel, Pivot Tables, Word, PowerPoint, Access
  • Reporting & Tracking
  • Budgeting
  • Customer Service
  • Event Planning/Management
  • Database Implementation
  • Staff mentoring
  • Planning and execution
  • Problem-Solving
  • Project Management
  • Multitasking Abilities
  • Flexible and Adaptable
  • Written Communication
  • Teamwork and Collaboration
  • Grant Management
  • Excellent Communication
  • Organization and Time Management
  • Program Oversight
  • Client & Community Relations

Certification

Project Management Fundamentals

State of Texas Notary

Affiliations

Leadership College OCC I DTE Energy Foundation Leaders’ Circle Program - Detroit Entrepreneurship Institute Regional Advisory Council Member - Coalition to Keep Michigan Warm Board Member - Detroit Suzuki Academy of Music

Timeline

Business Consultant

Epitec Staffing Agency, Blue Cross Blue Shield of Texas
10.2021 - Current

Sr. Advocacy Coordinator

Capital One
03.2020 - 03.2021

Director Residential Education

Ecoworks
04.2015 - 11.2019

Event Coordinator

Ficon & Annual Fundraising Breakfast
01.2011 - 11.2019

Manager

Residential Education
01.2010 - 04.2015

Energy Education Coordinator

02.2007 - 01.2010

Marketing

Michigan State University

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Alicia Cooper