Alicia Cooper
Waco,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Valor Global
03.2021 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Addressed customer account discrepancies and concerns.
Line Operator
Sanderson Farms Processing Plant
10.2019 - 02.2021
- Followed job order for product specifications, dimensions, tolerances and sequence of operations.
- Inspected finished products for quality and adherence to customer specifications.
- Reduced accidents and injuries by observing safety policies and procedures.
- Adjusted machine feed and speed to correct machine malfunctions.
- Assured all staff had the proper equipment and supplies to fill orders
- Maintained a clean and safe enviorment
Dietary Assistant/Laundry Attendant
Providence Health & Services
09.2017 - 09.2019
- Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Collected soiled linens and clothing and pretreated stains.
- Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
- Followed all food safety regulations while preparing meals for patients.
- Delivered nourishment and supplements to nurse station for distribution to specific residents.
- Distributed food during busy peak periods to drive customer satisfaction.
- Monitored food safety and sanitation standards in food service areas.
Server Shift Leader
Quacker State & Lube
08.2012 - 06.2014
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
Education
Midway High School
Waco, TX05.2012
Skills
- Ability to work independently or as a team
- Attention to detail
- Critical Thinking
- Active Listening
- Ability to be Crossed Trained
- Strong Communication Skills
Timeline
Customer Service Representative
Valor Global
03.2021 - Current
Line Operator
Sanderson Farms Processing Plant
10.2019 - 02.2021
Dietary Assistant/Laundry Attendant
Providence Health & Services
09.2017 - 09.2019
Server Shift Leader
Quacker State & Lube
08.2012 - 06.2014
Midway High School