ALICIA CORDOVA
Litchfield Park,AZ
Summary
Strong leader focused on balancing safety and enjoyment in every environment. Talented in overseeing works, managing records and supervising schedules to meet business targets. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Hollister Brand Representative
Hollister.Co
06.2025 - Current
- Participated in regular sales meetings, contributing valuable insights for improving overall team performance.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Completed floorsets, filled floor, and rang up customers.
- Handled customer complaints professionally, resolving issues promptly to maintain positive brand perception and customer satisfaction.
- Established strong relationships with store management, ensuring ongoing support for the brand''s presence.
- Showed understanding of customer's personal style and preferences when offering product advice.
Club Volleyball Coach
Oasis Volleyball Academy
10.2022 - Current
- Developed and implemented individualized training plans for athletes to improve their performance.
- Created drills and exercises to develop agility, strength, coordination, and stamina in volleyball players.
- Organized weekly practices and developed strategies to help athletes reach their goals.
- Coached teams during tournaments and monitored player's performances during matches.
Front Desk Receptionist
Regency Specialties
01.2024 - 03.2025
- Greeted patients, verified insurance information and collected copays.
- Scheduled and confirmed patient appointments and consultations.
- Scheduled appointments, managed patient records and updated medical histories.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Communicated with patients with compassion while keeping medical information private.
Kids Activities Supervisor
Lifetime
06.2022 - 01.2024
- Planned and coordinated daily activities for children ages 3 months-12 years to ensure a safe, stimulating and enjoyable environment.
- Provided guidance and support to staff members in order to maintain high standards of customer service and safety.
- Ensured that all necessary health and safety protocols were being followed at all times.
- Evaluated feedback from parents and staff members regarding overall satisfaction with services provided by facility.
- Provided assistance with administrative tasks such as filing paperwork or completing data entry into computer systems.
Lifeguard
Lifetime
06.2023 - 10.2023
- Monitored swimmers to ensure safety in the pool area.
- Performed emergency rescues when necessary.
- Enforced all safety regulations and posted rules for patrons.
- Performed regular cleaning and maintenance of pool equipment.
Salon Receptionist
Studio of Styles
08.2020 - 04.2022
- Greeted customers, answered phone calls and responded to emails in a timely manner.
- Provided information about services, products and prices to customers.
- Scheduled appointments using salon software system.
- Processed payments for services rendered.
- Performed inventory checks on hair care products, tools and other supplies as needed.
- Assisted stylists with client check-in and check-out procedures when needed.
Education
Associate of Applied Science -
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZ12-2024
High School Diploma - undefined
Agua Fria High School
Avondale, AZ05.2022
Skills
- Customer Service
- Public Speaking
- Conflict Resolution
- Coaching and Mentoring
- Attention to Detail
- Communication
- Leadership
- Reliable and Trustworthy
- Phone etiquette
- Appointment scheduling
- Brand building
Certification
- First Aid/CPR Certified
- Fingerprint Clearance Card
- Food Handlers Permit
Timeline
Hollister Brand Representative
Hollister.Co
06.2025 - Current
Front Desk Receptionist
Regency Specialties
01.2024 - 03.2025
Lifeguard
Lifetime
06.2023 - 10.2023
Club Volleyball Coach
Oasis Volleyball Academy
10.2022 - Current
Kids Activities Supervisor
Lifetime
06.2022 - 01.2024
Salon Receptionist
Studio of Styles
08.2020 - 04.2022
High School Diploma - undefined
Agua Fria High School
Associate of Applied Science -
Maricopa Community Colleges - Estrella Mountain Community College