Alicia Cox
Columbus,MS
Summary
Dedicated team member with excellent communication skills and a pleasant demeanor. Efficient at accurately and quickly processing payments. Dedicated to leading and promoting high-quality customer service and engagement initiatives. Capable of quickly learning and improving performance in order to meet and exceed customer demands and sales goals. When it comes to answering customers' questions and recording order information, professionalism is essential.
Overview
9
9
years of professional experience
Work History
Assistant Editor
Grizzarts
10.2024 - Current
- Edited promotional content for online platforms.
- Ensured efficient upload schedules for videos.
Line Cook
Little Porkey’s
07.2023 - Current
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Grilled meats and seafood to customer specifications.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Cashier
Trojans Superette
06.2020 - 03.2022
- Credit cards, checks, gift cards, and coupons were all processed by me
- Organized and reported financial data in order to keep track of payment histories and aid in sound financial accounting
- Immediately informed the manager of any accidents, injuries, or unsafe working conditions
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
- Trained team members to work as cashiers in accordance with company policies and procedures
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors
- Assist with duties in other areas of the store, such as fitting room monitoring and bagging and carrying out customers' purchases
Shift Leader
Baskin-Robbins
02.2020 - 06.2020
- Maintained a safe working environment by adhering to all safety procedures, policies, and regulations
- Provided on-the-job training and delegated daily tasks and responsibilities to new employees
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Deal with customer complaints about food service
- Kept the work environment clean and up to service
- Handled cash and register duties
Waitress/Hostess/Cashier
Little Porkys
03.2018 - 07.2019
- Informed guests about daily specials and menu options, allowing them to make informed decisions about appetizers, entrees, and desserts
- Informed groups of guests about expected wait times based on kitchen requirements and available tables
- On-site training was provided by me
- Greeted guests as they entered the restaurant and gathered information to seat groups or place them on the waitlist, as well as handing out pagers to those who were waiting
- Quickly addressed any concerns or complaints to ensure customer satisfaction, and I escalated more serious issues to management for full resolution
- Worked with cash handling, and drive through duties
Cook
Proffitt's Porch
06.2016 - 02.2018
- I'm in charge of stock rotation and control to keep the kitchen and larder well stocked
- Set up clean cutting boards and utensil baths at each workstation before each shift
- Ensure that all record-keeping, food-safety, and risk-management requirements are met
- Made food according to recipes, portioning, cooking, and waste management guidelines
- Taught new employees about proper food preparation, storage, kitchen equipment use, sanitation, and safety
- Set up the kitchen and did the initial prep work for soups, sauces, and salads
- Mixed, weighed, and proofed ingredients in accordance with bakery recipes
Education
Associate of Arts - Nursing
East Mississippi Community College
Mayhew, MS01.2018
Skills
- Detail-Oriented Currency Processing
- Customer direction
- Excellent verbal communication
- Financial Management
- Service Excellence
- Cash Handling
- Customer Service Expertise
- Customer satisfaction
Timeline
Assistant Editor
Grizzarts
10.2024 - Current
Line Cook
Little Porkey’s
07.2023 - Current
Cashier
Trojans Superette
06.2020 - 03.2022
Shift Leader
Baskin-Robbins
02.2020 - 06.2020
Waitress/Hostess/Cashier
Little Porkys
03.2018 - 07.2019
Cook
Proffitt's Porch
06.2016 - 02.2018
Associate of Arts - Nursing
East Mississippi Community College